Hall Porter

  • Full-time
  • Department: Reception Staff

Company Description

Hambleton Hall

Unsure about your future career? Do you enjoy meeting people? Why not consider joining our vibrant professional team where we can give you full training in all aspects of our hospitality organisation and learn about the service needs for a successful restaurant in a fun and vibrant environment.

Hospitality offers superb career prospects and as we are part of a world wide organisation; there is opportunities to travel and see the world while building your career. We can help you find your next move as you climb the hospitality ladder; so why not drop us a line introducing yourself and look forward to meeting you soon.

Everyone supports each other in delivering warm and attentive hospitality, so our guests experience thoughtful, generous and memorable treatment while enjoying their holiday in the beautiful Rutland countryside. The management team lead by example; they are hands-on to ensure a smooth operation, resulting in a respectful staff and happy guests.

You will be rewarded with a wonderful working environment, a good salary, a training programme, nutritious meals on duty, and subsidised staff accommodation in a converted stable block in the grounds may be available or use of your own transport due to the hotels rural location.  The following positions are full time, working 5 days a week, mostly split shifts with some straight shifts.  Staff uniform will be provided. All our staff have full access to our Employee Assistance Programme via Hospitality Action.

Hambleton Hall is associated to Pride of Britain Hotels and Relais & Chateaux Hotels, which provide opportunity for future growth and international travel. These hotels provide discounted accommodation for staff too, staff can stay in one of more than 500 hotels around the world.

Job Description

Hambleton Hall is looking for a full time, or part time, Hall Porter who has experience of working in a customer focused business to join our experienced, professional housekeeping team. At Hambleton Hall, we pride ourselves of providing the highest standard of accommodation, customer service and creating wonderful memories for our guests.

As our Hall Porter you will be our ambassador, you will have great customer service skills and be willing to go that extra mile to ensure our guests have the best experience while they stay at Hambleton Hall.

Your main duties will include:

  • Assisting guests on their arrival and departure
  • Assisting with luggage, delivering and collecting from bedrooms
  • Park guests cars, or return them to front of house for departure
  • Work with the housekeeping team to ensure the front of house, porch and communal areas are clean and tidy at all times
  • Support the housekeeping team with the collection and delivery of linens from the laundry
  • Act as a liaison between guests, reception and housekeeping teams
  • Support with other tasks which will be discussed at interview

As our Hall Porter you will have the following skills:

  • Good customer service skills, articulate with a warm, friendly and professional manner
  • Reliability, good time keeping and attendance are essential in this role
  • The ability to multi-task and remain calm under pressure
  • A good team player, with strong inter-personal skills
  • Organised and efficient, with good attention to detail

In return you will receive:

  • A uniform
  • All meals while you are working
  • Free access to Catmose Gym and Fitness Classes
  • Staff accommodation may be available if required
  • Staff discount at Hambleton Hall, Hambleton Bakery, Harts Hotel Nottingham
  • Employee Assistance Programme
  • Referral Programme
  • The opportunity to work in our beautiful hotel with a great team of people

This can be a full time or a part time position, your day will start at 9.00am and finish at 6.00pm and will include a 1 hour paid break. There will be weekend working included and as our hotel is in a rural location you will need your own transport.

Qualifications

  • Good customer service skills, articulate with a warm, friendly and professional manner
  • Reliability, good time keeping and attendance are essential in this role
  • The ability to multi-task and remain calm under pressure
  • A good team player, with strong inter-personal skills
  • Organised and efficient, with good attention to detail

Additional Information

  • A uniform
  • All meals while you are working
  • Free access to Catmose Gym and Fitness Classes
  • Staff accommodation may be available if required
  • Staff discount at Hambleton Hall, Hambleton Bakery, Harts Hotel Nottingham
  • Employee Assistance Programme
  • Referral Programme
  • The opportunity to work in our beautiful hotel with a great team of people
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