Reservations Agent - Myconian Utopia Resort

  • Contract
  • Department: Reception Staff

Company Description

Set into the rock 300 metres above Elia beach, the Myconian Utopia Relais & Châteaux lives up to its name as the quintessence of sophisticated hospitality and sheer natural beauty, designed for true connoisseurs of Mykonos. In addition to seducing with the highest standard of luxury and service excellence, the hotel combines the natural beauty of its location with modern opulence. A ‘green conscience’ underpins the structural use of locally quarried, hand-cut stone and sustainable materials, achieving a harmonious counterpoint to the iconic design pieces and customised furnishings of ultra-glamorous interiors.

Job Description

As Reservations Agent you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and the satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated. 

Qualifications

  • Excellent communication skills
  • English-French Speakers Preferred
  • Experience in a similar position is an advantage
  • Knowledgeable in PROTEL
  • Be able to work shifts, weekends, and public holidays
  • Computer skills in MS Office and Outlook; experience with PROTEL system
  • Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
  • Understand the dynamics of regional & local market, local competitors and events of the destination.

Additional Information

We offer:

  • Accommodation and meals
  • Competitive remuneration package
  • Continuous training (Departmental & Generic)
  • Excellent working environment
  • Development opportunities within a fast-growing group of Luxury 5-star properties
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