Food & Beverage Supervisor - Helena Bay Lodge

  • 1948 Russell Road, Helena Bay 0184, New Zealand
  • Full-time
  • Department: Food & Beverages

Company Description

Helena Bay Lodge is an award-winning boutique luxury lodge overlooking the ocean on the east coast of New Zealand’s Far North.

The lodge houses a consultancy of the Michelin two-starred Ristorante Don Alfonso 1890 and a Wine Spectator Award of Excellence wine cellar. Catering only to guests of the lodge, the dining scene is intimate with numerous private dining areas both indoors and out, all overlooking the beautiful Helena Bay.

The restaurant serves breakfast, lunch and dinner daily, featuring produce from the onsite organic vegetable gardens and the property’s 800 acre farm.

Job Description

In the absence of the Maitre’d, be responsible for guest service & supervision of service staff, leading service of breakfast, lunch, dinner & any other required guest food & beverage service.

Oversee the setup & close of meal services including correct docketing & handover to the next shift.

Ensure the dining wing is always tidy & presentable.

Assist with training new staff members & implementing new procedures alongside Maitre’d.

Assist with management of all stock & supplies, coordinating stocktake & maintaining inventories.

Proactively dealing with all guest requests, preferences & complaints.

Assist with maintaining a healthy & safe work environment.

All other reasonable duties as requested by the Maitre’d. 



Required to have a professional hands-on attitude, able to provide exceptional service in a luxury environment.

Have experience as a Supervisor in a high-end restaurant or 5-star hotel restaurant

Have a strong knowledge of wines (both NZ & international), spirits & cocktails & an ability to match food & wine, or a willingness to learn.

Have a good knowledge of Microsoft Office programs, particularly Excel.

Have a strong command of written & verbal English & exceptional presentation skills with an eye for detail.

Must be well organised & have a natural ability to lead a team, communicating effectively & clearly.

Additional Information

Staff benefits include:

Shared staff Accommodation.

Uniforms including shoes. Uniforms are laundered on-site.

Staff meals on rostered shifts.

Staff Gymnasium.

Opportunities for personal development.

In order to be considered for this position you must meet the following criteria:

Be able to work all days and shifts, in a full-time capacity across a 7-day shift pattern, including Public Holidays.

Have the legal right to live and work in New Zealand. 

Have a FULL driver's license and a reliable car to transport yourself to and from work.

To receive a company application form please supply a current CV and covering letter addressed to Joanne Beazley, [email protected] 

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