Watch here to see what it's like to work at Red Wing Shoe Company.

Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing.  We are a global company with 2300 employees around the world, but we maintain a close-knit family atmosphere that comes with being a privately-held company. We’re rich in history and tradition, but innovation drives us to deliver best-in-class product solutions and highly rated customer experiences.  Focus on our employees and company culture results in meaningful employee engagement across the organization. Our Guiding Behaviors of Living our Values, Honoring our Brands, Inspiring our People, Centering on our Customers, and Preserving the long term success and legacy of our Company are the foundation on which we build our future.

The Customer Experience Advisor is the main Client interface with the company and is responsible for the safe, efficient and profitable management of client contracts to the mutual benefit of the client and the company.

Responsible for the management of specifically allocated client contracts. 

Receipt and accurate processing of client purchase orders generating these into sales orders.

Close liaison with support departments and co-ordinate activities to ensure consistent delivery of contract obligations.

Promote good client relationships with existing and future potential clients on a professional level. 

Provide accurate product and stock information to clients to help them meet their specific order requirements.

Prepare and deliver sales quotations.

Establish and maintain high standards of technical, product and operational knowledge.

Respond promptly and efficiently to customer enquiries. Prioritize queries to complete in a timely manner maintaining customer service levels high at all times.

Ensure accurate stock allocation at all times, if there is a requirement for additional stock, this should be managed accordingly, updating customer on delays on any items on back order.

Assists in planning the dispatch of finished goods to ensure goods delivered to clients in a timely manner and in line with client contractual expectations.

Expedite orders daily in accordance with company expectations and deadlines.

Update company database with fixed prices.

Handle and resolve customer complaints as quickly and efficiently as possible.

Prepare and process customer invoicing, ensuring all information is accurate. Where goods are exported

Local authority for purchasing stock and ad hoc items for client order fulfillment.

Working with the wider European procurement team to ensure that all expediting activities are completed and all information on the ERP system is accurate.

·       Minimum of 2 years’ relevant Customer Service experience.

·       Good communication skills.

·       Strong administrative skills.

·       Good IT skills.

·       Good numerical skills.

·       Attention to detail.

·       Adaptability & flexibility

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)