Banquet Captain

  • Red Wing, MN, USA
  • Full-time

Company Description

The St. James Hotel sits along the Mississippi River in beautiful downtown Red Wing. The St. James Hotel offers old world service, luxurious amenities and culinary delights delivered by remarkable hospitality professionals.

Job Description

You’ll work hard and deserve to be rewarded with great benefits like FREE, delicious staff meals for lunch, or dinner, FREE uniform laundry, and nice coworkers in a friendly environment. You’ll get your workout in, joining our fast-paced team, as you move throughout the banquet room(s) creating remarkable guest experiences. You’ll genuinely smile as you interact with our guests and team in a gorgeous historic environment.

SUMMARY

Organize and assist supervision of banquet servers, bartenders, and house people to ensure all banquet events are executed smoothly and ensure high quality guest service and 100% satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Execute and/or supervise the essential duties & responsibilities of a banquet server, bartender, and house person.
  • Ensure effectiveness of the staff through communications; coaching, counseling; monitoring and appraising job results; initiating, coordinating, and enforcing systems, policies and procedures; and provide educational and development opportunities.
  • Direct operation of department in manager’s absence; Acting as an ambassador to client, guests, and vendors.

  • Investigate and resolve service complaints to achieve high guest satisfaction and peak staff performance.

  • Ensure all banquet spaces are clean and organized; develop, implement, and enforce daily, weekly, and monthly assigned projects.

  • Mastery of SJH Point of Sale, Sales & Catering, Inventory Management programs; ring and post billing for events, stock requisition and inventory.

  • Maintains staff by assisting in recruitment, selection, orientation, and training employees; maintaining a safe, secure and legal work environment.
  • Comply with all Health Code guidelines to guarantee we are handling anything consumed by our guests safely and properly.
  • Coordinate activities with all departments to ensure that services are provided in an efficient and timely manner.

Qualifications

EDUCATION and/or EXPERIENCE

Associate’s degree (A.A.) or equivalent from two-year college or technical school and six months to one year related experience/training in a premier banquet and conference facility; or equivalent combination of education and experience. 

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
  • Proficient use of Word, Excel, Outlook, Internet,
  • Able to demonstrate good verbal, written, and communication skills with attention to detail and interpersonal relationships with guests and employees.
  • Critical thinking, problem solving, and prioritization skills.

 

REQUIRED KNOWLEDGE AND EXPERIENCE

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
  • Attention to detail and interpersonal relationships with guests and employees.
  • Must be able to relate to all different types of people from different cultures and backgrounds. Must establish trust between customers and the company, and must give the impression of sincerity, empathy and willingness to serve the customer.

 

ADDITIONAL DESIRABLE QUALIFICATION AND COMPETENCIES

  • Previous supervisory experience

  • Point of Sale, Inventory Management, Sales & Catering system

CERTIFICATES, LICENSES, REGISTRATIONS

  • CHI Annual Certification

  • CPR Certification
  • Bloodborne Pathogen certified (or ability to obtain within 90 days)

 

PHYSICAL DEMANDS 

  • Ability to work a variety of hours, days and shifts, including weekends. 
  • Regularly required to walk and/or stand for long periods of time; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.
  • Occasionally required to sit and stoop, kneel, crouch, climb, or crawl.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Regularly lift and/or move up to 50 pounds at shoulder height and occasionally move up to 100 pounds.

Additional Information

We Offer a Laundry List of Great Perks (including laundry)

  • Competitive earning opportunities, based upon experience
  • One free meal per shift
  • Free uniforms (including free uniform laundry)
  • Dining discounts
  • Employee Assistance Program

 

St. James Hotel will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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