Customer Experience Region Representative

  • Full-time

Company Description

Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing.  We are a global company with 2300 employees around the world, but we maintain a close-knit family atmosphere that comes with being a privately-held company. We’re rich in history and tradition, but innovation drives us to deliver best-in-class product solutions and highly rated customer experiences.  Focus on our employees and company culture results in meaningful employee engagement across the organization. Our Guiding Behaviors of Living our Values, Honoring our Brands, Inspiring our People, Centering on our Customers, and Preserving the long term success and legacy of our Company are the foundation on which we build our future.

Job Description

Provide exceptional service to internal and external customers.  Serve as primary contact for our sales staff.

ESSENTIAL DUTIES and RESPONSIBILITIES:

  • Provide personalized, professional service to our sales staff
  • Actively seek and provide answers to sales staff questions and requests
  • Maintain knowledge of all areas of sales and distribution from order entry to shipping
  • Handle buying program orders
    • Ensure program qualifications are met
    • Resolve any discrepancies on program qualifications with sales staff and GM/VP
    • Enter orders with appropriate discounts, terms, freight for the correct warehouse location and ship dates
  • Coordinate Market Development Fund (MDF) orders and credits with sales and administrative staff
  • Manage order fulfillment on large customer orders (working with scheduling/purchasing, logistics) to provide on time delivery
  • Manage order fulfillment on new Red Wing Store openings (working with scheduling/purchasing, logistics, store development staff) to provide on time delivery
  • Proactively contact retailers quarterly to help generate sales. Provide Product and program information

Qualifications

EDUCATION and EXPERIENCE

Associates degree (A.A) or equivalent from two-year college or technical school and two to three years related experience/training; or equivalent combination of education and experience.  

ADDITIONAL DESIRABLE QUALIFICATIONS

·         Drive for excellence in service

·         Ability to build professional working relationships

·         Strong communication and interpersonal skills

·         Fast and accurate 10 key skills

·         Exceptional attention to detail and accuracy in order entry

·         Ability to enforce guidelines

·         Analytical and problem-solving skills

·         Talent to thrive in challenging and stressful situations

·         Strong computer skills (Word, Excel, Internet, e-mail)

·         Customer service or sales experience

Additional Information

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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