Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing.  We are a global company with 2300 employees around the world, but we maintain a close-knit family atmosphere that comes with being a privately-held company. We’re rich in history and tradition, but innovation drives us to deliver best-in-class product solutions and highly rated customer experiences.  Focus on our employees and company culture results in meaningful employee engagement across the organization. Our Guiding Behaviors of Living our Values, Honoring our Brands, Inspiring our People, Centering on our Customers, and Preserving the long term success and legacy of our Company are the foundation on which we build our future.

Responsible for developing and deploying learning initiatives to ensure we provide customers with an remarkable customer experience.  Deliver training to CE staff on systems and processes and determine best options for back-up and peak period coverage for entire department by utilizing skills matrix.  Trainer will also provide back up and peak period coverage in all areas of CE Department as needed. 

ESSENTIAL DUTIES and RESPONSIBILITIES:

·         Collaborate with ShoeU, to design and develop learning content, tools and resources such as learning content documents and tools, Wingtips, e-modules, learning sandbox and exercises, pre and post assignment, quizzes, surveys.

·         Collaborate with ShoeU, project resources, business leaders, stakeholders, and vendors to develop learning approach and methodology.

·         Build, deploy and continually enhance learning plans and courseware for new employee onboarding.  Serve as department trainer for processes and systems

• Cross-train CE Department and develop and maintain skills matrix.
• Train all new CE employees (globally) on CE processes, systems, and account handling
• Train all existing CE employees (globally) on new CE processes and systems
• Train CE employees moving into new roles on CE processes, systems, and account handling

·         Ensure the delivery format best meets the goals of the learning initiative, the needs of the targeted audience, budget and overall business goals.

·         Conduct gap assessments using “What’s Changing” documentation along with knowledge of the business, people and tools.

·         Serve as primary owner of work instructions for each area and for specific accounts as appropriate 

·         Identify and recommend process improvement opportunities and work with the CE management team to implement

·         Continually revise and improve learning initiatives and courseware based on technology enhancements and feedback from various sources to ensure relevancy and meaningfulness of the content, delivery, and supporting resources.

·         Obtain and maintain knowledge of all responsibilities and account handling for each non-managerial CE position (Call Center, Support Services, Consumer, Specialty Accounts, Outfitters, and Business Accounts)

·         Provide back-up and peak period coverage in any and all areas of CE globally to ensure continued understanding of the roles.

Bachelor’s degree (B.A./B.S.) from four-year college or university and five years’ related experience; or equivalent combination of education and experience.
 

ADDITIONAL DESIRABLE QUALIFICATIONS

·                     Drive for excellence in service

·                     Ability to build professional working relationships via phone, e-mail, fax, in person

·         Experience in teaching 1:1 and in groups with the ability to tailor to individual learning styles

·                     Strong communication and interpersonal skills

·                     Exceptional attention to detail and accuracy

·                     Strong conflict resolution skills

·                     Ability to handle non-routine responsibilities and constantly changing business conditions

·                     Fast and accurate 10 key skills

·                     Import/Export experience

·                     Knowledge of Red Wing Shoe Company product offerings

·         Experience with a broad range of information systems (ERP, CRM, reporting tools, other)

WORK ENVIRONMENT

Primarily office environment with travel as needed. 

Valid passport required.

Frequent meetings and interaction with internal staff and customers.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)