Watch here to see what it's like to work at Red Wing Shoe Company.

Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing.  We are a global company with 2300 employees around the world, but we maintain a close-knit family atmosphere that comes with being a privately-held company. We’re rich in history and tradition, but innovation drives us to deliver best-in-class product solutions and highly rated customer experiences.  Focus on our employees and company culture results in meaningful employee engagement across the organization. Our Guiding Behaviors of Living our Values, Honoring our Brands, Inspiring our People, Centering on our Customers, and Preserving the long term success and legacy of our Company are the foundation on which we build our future.

Strategic and thorough management of a team of account representatives dedicated to providing remarkable services and experiences.  The team serves as primary contact for specific accounts and account owners and participates in all aspects of account management including order management (order processing, scheduling/purchasing, contract compliance, warehousing, transportation), assists with account development by making outbound calls to educate customers on buying programs, opportunities, etc.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Ensure accounts have the highest level of customer care by developing a staff of strong Customer Experience Representatives who are responsible for the order fulfillment process (order accuracy, monitoring delivery, proactive communication with customers and sales force, ensuring contractual obligations are communicated and fulfilled) for their accounts.  Develop effective, efficient processes for management of International and DTI accounts.  Work closely with cross functional teams to improve processes and system tools to gain efficiencies and accuracies. 
• Ensure Global Customer Experience Teams fulfills all obligations associated with the conditions of the contracts sold to promote customer satisfaction and minimize non-compliance penalties to RWSC. 
• Maintain close communications with Marketing, Vasque, Heritage, Irish Setter and Red Wing Sales Teams, Credit, Product Development, Scheduling, Purchasing, Transportation, Warehousing, Accounts Receivable, Information Technology, Contract Team and all internal customers to ensure providing remarkable services and experiences for our customers. 
• Create an environment of accountability and responsibility that will encourage employees to provide our customers with the one-stop, solutions-based service they expect.
• Manage assigned staff: provide clear goals and expectations; ensure clarity of roles and responsibilities; coach; manage performance; develop; salary administration; enforce systems, policies and procedures; recruit, select and onboard new employees

Bachelor’s degree (B.A./B.S.) from four-year college or university and five years related experience/training; or equivalent combination of education and experience.

KNOWLEDGE, SKILLS and ABILITIES

·         Experience with a broad range of information systems (EDI, ERP, CRM, reporting tools, other)

·         Experience of supporting diversity / multicultural customers and teams.

·         Ability to handle non-routine responsibilities and constantly changing business conditions.

·         Ability to create and maintain a team environment of creativity, responsibility, accountability.

·         Knowledge of RWSC products and intended uses.

·         Leadership skills.

·         Excellent organizational skills.

·         Advanced knowledge of Microsoft Office Suite products.

·         Passionate about delivering remarkable customer experiences globally.

·         Thrives in challenging and fast paced environment. 

·         Ability to build professional working relationships globally

·         Excellent communication and interpersonal skills

·         Exceptional attention to detail and accuracy

·         Proven success in process improvement initiatives

·         Analytical and problem-solving skills

·         Experience in Export Compliance and shipping processes.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)