Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing.  We are a global company with 2300 employees around the world, but we maintain a close-knit team atmosphere that comes with being a privately held company. We’re rich in history and tradition, but innovation drives us to deliver best-in-class product solutions and highly rated customer experiences.  Our focus on our people and culture results in meaningful employee engagement across the organization. Our Guiding Principles of Living our Values, Honoring our Brands, Inspiring Our People, Centering on the Customer, and Preserving the Long Term Success and Legacy of Our Company are the foundation on which we build our future.

GENERAL PURPOSE OF JOB:

Provides in-depth support and participates in diagnostic and problem solving efforts for specific technology products or applications in use at Red Wing Shoe Company.   Manages daily application support activities including prioritizing incidents and making work assignments. The position is a combination of customer service, problem solving, programming, and technical management.

ESSENTIAL DUTIES and RESPONSIBILITIES:

·         Responsible for reviewing and directing incoming requests, routing them to the appropriate application support group and/or other departments and groups within the IT organization.

·         Responsible for evaluating, prioritizing, and completing work based on incoming requests.

·         Analyzes client identified issues or problems which may require changes to procedures, standards, or systems and assesses the impact of those changes and if appropriate, implement those changes.

·         Designs problem solutions and makes and implements code changes when appropriate.

·         Document issues, research, and solutions to create a knowledge base.

·         Provides training, either informal or formal, to customers as needed.

·         Collaborates with the Reporting Team in fulfilling requests for new reports or changes to existing reports.

·         Analyses and designs ad hoc reports or data extracts solutions for these types of requests.

Bachelor’s degree (B.A.) and 2-3 years related experience or equivalent combination of education and experience.   Also requires at least two years in the role of Programmer Analyst – Application Support or the equivalent direct experience with RWSC applications.

REQUIRED LICENSES, CERTIFICATES OR KNOWLEDGE:

SQL; VB.Net; C# and any other development tool supported at Red Wing Shoe Company.  Reporting tools such as Crystal Reports and SQL Server Reporting Services (SSRS); SQL Server Management Studio;

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)