RedSpix is a consulting firm providing services to our clients in Application Development, Managed Services, Professional Services and Staffing Solutions.

The client is searching for a Desktop/Help Desk Technician in Fremont, California.  The Desktop/Help Desk Technician role is primarily responsible to provide a single point of contact for end users to receive support within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all end user equipment to ensure optimal performance. The person will also provide frontline help desk coverage (in person, by telephone, or via email) requiring problem analysis, technical assistance and training of associates for various information systems.

Position will require 10 to 15 percent travel in support of multiple locations throughout the U.S.
•    Answer help desk phone calls and provide remote support by troubleshooting and resolving hardware, software, printer, connections, phone and messaging systems issues
•    Provide desktop support for those items that cannot be resolved remotely while ensuring phone coverage
•    Assist employees with general administrative needs relating to passwords, application access, local backups/restores, forms and policies
•    Manage user accounts and permissions
•    Maintain IT inventory list and licensing agreement information to ensure we remain in compliance
•    Contact appropriate maintenance, technical support or programming personnel for hardware or software failures and escalate issues when needed
•    Serve as primary contact for administration activities and responsibilities for desktop computers, printers, phones, smartphones, software deployment, antivirus management, security and patches as well as additional technologies inclusive of both hardware and software
•    Maintain complete, timely and accurate record of network administration
•    Organizes workload to ensure deadlines are met; schedules work assignments in order of priority and date received
•    Provides instruction and training to end users in operating systems, software applications, the telephone system, building security and manages card access
•    Set up computer, equipment, phone, email, voicemail, and security for new users, also make any changes or deletions for associate moves or terminations
•    Install, upgrade and maintain updates to software applications
•    Maintain change control log for all computers
•    Write and maintain knowledge-base articles and user documentation
•    Works under minimal supervision on complex projects and assist less experienced peers
•    Keeps self-educated on Microsoft Product Roadmaps and develops migration plans and upgrade strategies including capital and expense estimates and project plans
•    Develops and manages project plans for OS and Hardware upgrades, PC Refresh, Printers, and other projects as needed to keep our environment current, available, and secure.
•    Ensures desktops are secure, available and responsive for our users by identifying recurring issues and determining solutions
•    Develops best practices, writes SOP’s and trains other staff
•    Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs
•    Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase

•    BA/BS Degree is preferred
•    6 to 10 years experience in an environment servicing multiple desktops and users
•    Proactive learning on hardware, operating system and desktop software advances that can be applied to our environment
•    Ability to develop migration plans and upgrade strategies
•    Ability to develop and manage to a project plan
•    Experience coordinating with 3rd party software/hardware vendors
•    Authorization to work in the United States indefinitely without restriction or sponsorship

All your information will be kept confidential according to EEO guidelines.