At RED GATE we do everything we can to serve our clients:
Using the right technical skills, unique methodologies, best practices, and integrated technology, we help clients implement bold solutions. New approaches to emerging and evolving threats. Non-traditional ways to overcome entrenched obstacles. Advantage through opportunity. If you have a serious challenge or problem, we can help you solve it.  The below job description provides details on how this role will help to serve our clients.

• Must be 8570 compliant 
• Good communication skills and the ability to work in a high paced environment
• Experience with Remedy
• Experience with SCCM
• Ability to provide end user software troubleshooting and desk side support
• Hardware break/fix experience, including Desktops, Monitors, and KVMs (among other equipment)

Desired Qualifications:

• Experience with documenting and enhancing the IT troubleshooting process while working with Engineering teams to escalate and resolve technical issues 
• Experience creating SOP's 
• Experience with DOD STIGS and SRGs 
• Experience with Printers (break/fix, and the STIG process) 
• Experience with major life cycling projects including the ability support large office moves 
• (minor) network monitoring experience 

The Red Gate Group, Ltd. is an Equal Opportunity/Affirmative Action Employer. The Red Gate Group, Ltd. considers applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.  EEO is the Law