Logistics & Customer Service Manager is responsible for overseeing the entire supply chain operation, from production through to the delivery of finished goods and visibility items to end customers across the country. This role ensures that customers have a single point of contact for all matters related to finished goods, providing full transparency and traceability throughout the process. 

Key responsibilities include planning and managing capacities and resources required for material flows, as well as ensuring accurate reporting across all distribution processes. Logistics & Customer Service Manager will proactively engage with key customers, working closely with the Sales organization to understand customer practices, needs, and strategies. This includes order to cash process management, monitoring stock levels in trade, and supporting customer profitability management. The role guarantees that Red Bull’s products maintain their premium quality throughout the supply chain, while ensuring compliance with all local regulations related to food safety, consumer protection, and other relevant standards. A critical part of the job is to standardize and streamline processes in line with global Red Bull standards, ensuring that the department operates with transparent, efficient, and effective workflows. Logistics & Customer Service Manager must continuously review and improve processes, structures, and ways of working to adapt to evolving business requirements. 

Finally, the role involves leading, developing, and maintaining a high‑  performing Logistics & Customer Service team, fostering a culture of excellence, accountability, and continuous improvement.

LOGISTICS AND QUALITY RELATED ACTIVITIES

Responsible for third-party logistics management and keeping in permanent contact with all service providers in terms of SLA’s, contractual obligations and KPI’s. Alignment with Purchasing for supplier compliance.

Lead and overlook whole customs clearance activities through efficient 3rd party customs broker management. 
 
Responsible for budget planning, efficient use of the budget and monitoring costs related to the activities for the downstream supply chain. Implement cost saving programs.

Initiate, prepare and manage logistics tenders and benchmark activities autonomously.

Ensure and retain the right balance between service levels of Red Bull partners and related costs incurred.

Ensure accuracy of stocks and product age with regular stock reconciliations. 

Pallet management.

Field samples management as per RBHQ guideline.

Overall customer support in addressing new requirements related to quality certificates.

Ensure compliance to the Red Bull quality standards for all POS/VISIT and finished products (temperatures, humidity, warning and blocking guidelines, etc.)

LOGISTICS OPERATIONS AND 3PL MANAGEMENT

Responsible of end to end logistics operations including 4 main legs of Logistics operations. 

Inbound Transportation: Oversee and coordinate shipments ex-factories till bonded warehouse arrival via sub-contractor companies
Importation: Complete customs clearance of all products (Energy Drinks and Visibility items) and managing 3PLs (customs broker companies)
Warehousing: Storage and handling operations by supervising 3PL
Outbound transportation: Shipments and deliveries to customer via 3PL

KPI DELIVERY, PROCESSES, CONTINUOUS IMPROVEMENT, KEY POINT OF CONTACT

Ensure and continuously improve that logistic operations and Order to Cash process setup best in class in the market and in line Red Bull guidelines. 

Develop, implement, manage and improve necessary tools, processes, setup and activities to prevent any potential disruptions for the business, ensure emergency/contingency plans in place, have best in class operations. 

Proactively inform and accurately report on Key Performance Indicators to the business and customers as key point of contact. 

MANAGEMENT OF THE TEAM 

Direct management of the day-to-day running of the logistics and customer service teams, dealing with any logistics and customer service queries in a timely and professional manner.

Ensure that the customer service organization is in line with the objectives, purpose and that they implement changes.

General administration of the team through team leadership. Have the ability to take on any team role if required. 

Set up targets and review the performance.

Create a team spirit and a positive working atmosphere.

Ensure proper development plans for all the team members and nurture for succession preparation. 

ORDER TO CASH PROCESS FOR FINISHED GOODS AND VISIBILITY ITEMS 

Control and set up procedures in terms of managing orders, credit notes, penalties and trade allowance. 

Optimize the process through standardization and automation of related work-flows within SAP or other IT tools.

Maximize customer fulfillment. Never Out of Stocks. 

Minimum 10 years experience in Operations, Logistics, Customer Service, Planning, Procurement activities and disciplines in a multinational environment.

Deep understanding of the logistics market and its players with the ability to effectively leverage previous work experience in managing multiple logistics providers.

Self-motivated individual who can manage direct reports and foster individual performance.

Strong negotiation skills.

Strong project management skills with full appreciation of the "big picture", without losing sight of the detail and commitment to deliver quality results.

Strong team player -- driven, ambitious, with an inclusive approach.

Process-oriented with a holistic view and experience in change management projects.

Relationship builder with excellent communication and interpersonal skills.

An entrepreneurial "can do" attitude facilitated by continuous improvement and application of appropriate "best practices".

Good skills in all MS products (Excel, Word, Power Point) is a must, Data visualization (PowerBI, SAC etc) and VBA - Power Pivot skills are desired. 

Knowledge of SAP Hana (MM, SD modules) is a must, SAP APO and BI-BW knowledge is expected.