Our client is an online outdoor furniture retailer based in the UK and we're looking for Sales and Customer Service Advisors to join our customer service team in Nairobi Kenya.
If you are outgoing, efficient, a quick learner and have plenty of patience when helping customers, then we want to hear from you.

You must be fluent in English and be able to hold conversations with potentially angry or upset customers to calm them down and resolve their complaints.

Main duties will include, but not limited to the following:

• Respond to customer calls, emails and other messages
• Handle queries received through other channels such as social media and live chat
• Reply to Trustpilot and other review site comments
• Resolve complaints in full – even when this is not possible on first contact and when the customer is particularly demanding
• Promote and process new sales
• Take calls from customers to assist them with delivery and product enquiries
• Help maintain stock accuracy by processing order amendments and replacements
• Maintain high levels of quality in tone of responses, interest and empathy with customer and accuracy of answers

Our opening hours are Monday-Friday 0900-1800 and Saturday-Sunday 1000-1600. 

We're looking for people with customer service and contact centre experience, please do not apply unless you can demonstrate a strong background of helping customers and providing excellent levels of service. 

Apply Directly to: recruitment(at)lifestylefurniture.co.uk