Our client is an international marketing and communications agency that deals with event management, digital marketing and graphics. They are looking for a business development manager with digital media experience to join their team.

In this varied and hands on role the post holder should be able to analyze and model a strategic marketing plan and operationalize a marketing communication strategy that leads to sales revenue for the agency and to clients’ specified KPIs. The candidate will be expected to be a self-starter and able to drive new business growth both from new and existing market segments. The role entails

Business Development

• • Monitor and evaluate industry trends and customer drivers and meet regularly with management and stakeholders to discuss growth strategy.
• • Manage proposal response process, including detailed RFP requirements, content creation, and inputs from various sources
• • Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals in line with strategies, and lead and facilitate pitch logistics with an agreed monthly & annual target.
• • Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices across the company ensuring the agency meets the monthly, quarterly & annual revenue targets set by management.
• • Support deal structure and pricing with business value analysis; negotiate prices for proactive bids and proposals.
• • Maintain and share professional knowledge through education, networking, events, and presentations.
• • Undertake internal and external analysis of business trends to extract business opportunities.
• • Establish measurable baseline measurements & KPIs with clients.
• • Manage and supervise the Account executives to ensure targets are met on a monthly basis.
• • Ensure that project timelines, budgets and deliverables are met in all client jobs;
• • Liaise with finance & management to ensure maximum profitability of the business while delivering the highest quality service & products to client;
• •Ad hoc work as required by the operations & management team.

Customer Service

• Supervise day-to-day operations in the customer service department.

• • Respond to customer service issues in a timely manner.
• • Create effective customer service procedures, policies, and standards.
• • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• • Implement an effective customer loyalty program.
• • Maintain accurate records and document all customer service activities and discussions.
• • Assess service statistics and prepare detailed reports on your findings.
• • Hire and train new customer service agents.
• • Manage the approved budget of the customer service department.
• • Stay informed on the latest industry techniques and methods.
• • Managing internal and external communications – writing communication briefs for Advertising campaigns, events, activations, and digital campaigns.

Person requirements

• • Possess strong Business acumen & analytical skills.
• • Be organized, with strong attention to detail and time management skills
• • Be an effective communicator, both verbally and in writing
• • Be persuasive, able to sell work and ideas, and respond positively to feedback
• • Be flexible, and able to solve problems
• • Be resilient and positive in difficult situations
• • Be able to juggle competing demands from clients and the agency
• • Very good strong presentation skills

• • A minimum of a bachelor’s degree in marketing or related disciplines, which includes both strategic and digital knowledge.
• • Marketing/Events Agency work experience of a minimum of 5 years