Our Client is a leading payment service provider in Kenya and they are seeking a qualified senior account manager to join their sales team. You will supervise account representatives to ensure customer needs are met. You will also be responsible for creating new business by identifying profitable opportunities.

If you’re customer-oriented with a ‘can do’ attitude, this position is for you. Their ideal candidate has a drive for achieving goals and maintaining a great customer experience. You are also expected to suggest forward-thinking ideas to promote their brand.

Responsibilities

• Set sales targets and specific performance metrics, aligned with business strategies
• Supervise and support account managers and representatives to ensure client satisfaction
• Communicate with clients at a senior level to resolve issues and inquiries
• Generate innovative ideas to support customers and boost brand awareness
• Use client feedback to improve customer experience
• Report on sales results on a regular basis and suggest improvements
• Identify and approach potential clients
• Ensure brand consistency
• Stay up-to-date with product launches and provide support to clients and the sales team
• Organize meetings with the sales team to ensure all members are on board and deliver within deadlines

Requirements

• Proven work experience as a Senior account manager
• Hands on experience with CRM software and MS Office (particularly MS Excel)
• Familiarity with sales performance metrics
• Excellent communication skills with a customer service attitude
• Team management skills
• Strong analytical and organization skills
• BSc degree in Business Administration, Sales or relevant field