Client Relationship Manager
- Full-time
Company Description
Our client is global leader in offering ICT based tracking solutions based in Uganda.
They seek a Clients Relationship Manager to join their Kenya Team.
Job Description
- Building and maintaining relationships with clients and key personnel within customer companies.
- Conducting business reviews to ensure clients are satisfied with their products and services. Alerting the sales team to opportunities for further sales within key clients.
- Letting customers know about other products the company offers.
- Attending meetings with clients to build relationships with existing accounts.
- Achieving client relationship targets and KPI’s as set.
- Working closely with Account Managers and Sales Consultants.
- Escalating and resolving areas of concern as raised by clients.
- Carrying out client satisfaction surveys and reviews.
- Monitoring company performance against service level agreements and flagging potential issues.
- Updating the CRM and ensuring account managers are aware of changes within clients.
- Passing leads to the sales team and following up on progress.
- Liaising with internal departments to ensure client needs are fulfilled effectively
Qualifications
- Bachelor degree in a business related field.
- Strong interpersonal skills and an ability to build rapport with customers.
- Previous sales experience and an organized approach to work.
- Hardworking with a strong work ethic.
- Previous experience working as a client relationship manager or a track record of managing client relationships.
Additional Information
Application Deadline is 10th September 2017
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