Our client is one of the leading cleaning companies based in Nairobi, Kenya. They are looking for a General Manager to join their team.

The General Manager(GM) will provide overall leadership. He/shewill develop business systems and drive the growth of the company to be the leading and most trusted provider of home support services in Kenya and the Region

(Kenya, Uganda, Tanzania, Rwanda, Burundi, Nigeria, South Africa, Ethiopia etc)

For optimal results, the GM will distribute effort as follows: marketing& sales(0% LOE); quality ofservices/client relations management (15%); financial management (15% LOE); admin/procurement management (5% LOE); human resources management (15% LOE); Accountability, Risk Management &others (10% LOE).

KEYFUNCTIONS, TASKS, AND EXPECTED RESULTS

Marketing/Sales & Brand Positioning

Develop and regularly revise the company marketing strategy based on what we are learning about target markets and servicespackage.

1.2 Implement sustained and well organised marketing & sales including B2B to grow the business, targeting homes owners and institutions.

1.3 Effectively networking relevant circles to make the business visible to decision makers.

1.4 Ensure company is effectively branded at all relevant sites and spaces.

1.5 Develop a concise growth plan that is based onwell thought out rationale/assumptions.

Monthly revenues progressively increase.

·A strong brandthat is visible to relevant audiences.

·Geographic expansion of the company.

·Scope expansion of the company i.e. new service packages that enhance the value proposition.

Financial Management

Develop a Financial management manual for the company aligned to Kenya’s tax and other relevant laws.

2.2 Manage the company’s finances in line with the manual

2.3 Mobilise resources from financing institutions and/or investors and/or franchise arrangements

Improving operational efficiency ratios e.g. LTRC ratio-proportion ofmonthly expenditures spent on Labour, Transport, Rent, & Consumable supplies(or other appropriate industry relevant efficiency ratios).

·Audited accounts & compliance to tax laws.

·Compliance to finance manual by all staff.

·Capital for supporting the growth of the company

Admin/Procurement Management

Develop an Admin/Procurement management manual for the company

Progressively improving aligned to relevant laws.

3.2 Manage the company’s admin and procurement in line with the manual.

• Progressively improving operational efficiency indices, including net profit.

·Compliance to admin/procurement manual by all staff

Quality of Services & Customer Relations

Develop a quality of service manualfor all IHC services and oversee the application of quality of service protocols & measurement of quality.

4.2 Develop a Client Relations Management Policy for the company; oversee implementation of the policy by all IHC staff; ensure measurement of client satisfaction after each job.

4.3 Maintain a secure and complete customer database formatted for effective customer relations management; deploy effective client engagement strategies.

4.4 Work with the company’s ICT consultant to develop and deploy versatile technology embedded platforms for customer relations management and other enhancement of other business activities.

Progressive monthly improvement on the Sigma quality scale, with ultimate aim of achieving Sigma Six status.

·Accreditation and/or certificationby relevant bodies in the area of homecleaning and support services as well as office support services.

·Progressive monthly improvement on client satisfaction, with the ultimate aim of > 99% happy customers.

·% of happy IHC clients who have rated our services on Facebook, Google+, and on the website (soon the website will allow for customers to rate our services).

·CRM/ERP systemsin place and fully operational in collecting, storing, using, managing and interpreting data from business activities including lead generation, order processing, service quality, marketing and sales.

Human Resource Management

Team leadership: build a strong and united Isamado team bound together by

he values of the company.

5.2Ensure monthly team (s) meetings are held and important team issues discussed and acted on.

5.3 Develop a HR policy & procedure manual, in line with Kenya’s labour law.

5.4 Oversee implementation of the HR policy to effectively manage performance of all , and to attract and retain the best talent.

5.5 Oversee training and development of company staff to ensure they are able to provide state of the art (‘six star’ / ‘six sigma’ services).

Provide coaching and support for direct reportees for optimal motivation and performance; deploy a performance based pay scheme that includes ‘quality’ and ‘quantity’ parameters

Progressively improving staff motivation index & team culture.

·Adequate talent / staff to meet the company’s service demand.

·Compliance to HR policy by staff.

·Appropriate contracts, job descriptions, KPIs, and monthly/quarterly targets for all staff in place.

·Balanced performance based incentive scheme in placethat will benefit all staff (balanced in the sense that it combines revenuesgenerated with qualityof work delivered so that it is sustainable)

Accountability, Risk Management, & Other

Report to the board of directors on a monthly(5thof each month), quarterly (10thof 1stmonth of each quarter) and annual basis (20thof 1stmonth of each year) using the company reporting templates i.e. financial reporting template; narrative reporting template; and other reporting whenever necessary.

6.2 Work with the Chairman to ensure Quarterly Board of Directors Meetings happen, duringwhich directors will provide strategic support to the company and approve key manuals.

6.3 Ensure that the company is compliant with relevant Kenya’s Laws

6.4 Undertake regular risk assessments and put in place risk mitigation measuresusing an appropriate risk management matrix.

6.5 Undertake other duties necessary for the success of the company, including identification and development of other relevant business systems.

Financial and narrative reporting templates developed.

·Timely financial and narrative reports submitted to the board.

·Compliance to relevant laws and regulations

·% of significant risks adequately mitigated.

·% of Board meetings that happen on schedule.

·% of actions from board meetings that are completed in time.

• at least five years’ relevant management experience;
• demonstrable experience in the service industry including but not limited to laundry and/or cleaning and/or housekeeping industry;

• confident team leader with a hands on attitude and able to mentor staff; marketing & sales; tech-savvy; quality of services/client relations management; financial management including financial reporting and ability to mobilise financing (e.g. from banks and/or investors and/or franchise); admin/procurement management; human resources management; accountability and risk management.

Candidates who currently stay in Nairobi are encouraged to apply as interviews will be held in Nairobi.  

Deadline: 30th June 2017

We are located on 4th floor, Kipro Centre in Westlands, Nairobi