Our client is an international NGO aiming to give vulnerable children a chance for a better future by providing direct care, support to their families and building communities. They are looking for a Programs Manager/ Service Delivery Manager to join their team

Reports to: The Director

Purpose of the function:

The Programs Manager is responsible for developing and realizing outreach programs and services in order to achieve organizational results.

Result areas

1.Strategy

·Based on context analysis and needs assessments ,new developments, vision on programmes, services and practice, recognize issues, for which programme strategy should be developed.

·To analyse and to give input from a programme point of view on the strategy and to develop the strategy together with the management team.

·To subsequently develop the corresponding programme strategy for programme implementation.

·To guard programme and service alignment with the context analysis and the programme strategy.

Result:

The programme strategy is developed and kept updated, in order to realise the organisational results.

2.Implementation of programmes

·To ensure good strategies for programme implementation as per Theory of Change and budget, in conjunction with the Area

Manager.

·To ensure implementation and execution of the programme strategy in each area with use of appropriate tools for monitoring

and evaluation and guidance of staff.

·To provide technical support and advice to Area manager and programs in charge as wellas M&E In charge regarding area context analysis, programme procedures, tools and project management as well as M&E tools and outcome projections.

·To ensure good beneficiary and partner networks and working relations.

·To engage in troubleshooting amongst beneficiaries and partners or otherwise if necessary.

·To ensure good quality of periodical reports and periodical plans and analyse the outputs and outcome against the strategic direction.

·To maintain and improve desired level of quality of service delivery as required by the Area Manager and constantly work towards better service delivery by making improvements in existing services

Result: Improved quality of implementation and execution of the programmes by Macheoin order to fulfil its vision and mission.

3.Programme development

·To guard programme alignment with the area context analysis.

·To take part in analysing and preparing proposals and area service requests against the policy-and strategic framework and reflect together with staffs on the direction or areas that need to be improved and approve proposals/service requests at area level as stipulated in the financial manual and service delivery manual.

·To develop the programme budget, with the management team,on strategy and area programme needs.

·To directly support the development of high quality and highly reliable beneficiaries interventions /activities at the minimum cost possible, including challenging of requests /applications.

·To network with donor and other stakeholder organisations for development of program

Result: Improved quality ofprogrammes services to maximise impact to beneficiaries

4.Representation/ networking

·To keep abreast of programm ingtrendsin relation to the TOC and identify and exchange information with relevant representatives of organisations/institutions. This should also be done infunding possibilities.

·To share Organization’s work and have an overview of the work of likeminded(I)NGO’s and government bodies operating in the

different programmes; establish contacts and represent Macheo in (I)NGO and government bodies that complement the work and/or partner organisations.

Result: Improvednetworking, learningand sharing of key developments across the organization.

5. HR & leadership

·To lead, manage and guide staff in charge of various programmes in an inspiring way and in line with the

Macheo HRM policy.

·To promote the organisational values to the employees and lead by example

·To create a conducive working environment and keep staff up to date on the organisational developments.

·To conduct performance appraisals of the staffing charge of programmes in line with Macheo HRM policy.

·Responsible for staff development and ensuring that all program staff have knowledge of all seven (7) working domains; i.e Food & nutrition, Health, Education & skills, protection, shelter, care and psychosocial

support.

·To consult the HRAdvisorand ask for advice on HR issues, if necessary.

Result: An effective, efficient and high qualityimplementationofactivitiesis obtainedandcontinued and the team is led in an inspiring way and in line with the HRM policy.

6.Advice for the director and cooperation within the MT

·As a member of the management team to advise thedirector, whether solicited or unsolicited.

·To work together closely with theDirector,Head of Finance, Head of Administrationand the AreaCoordinatoras well as MCH manager.

Result: Advice is given and the management team works closely together, in order to realise optimal organization resultsand sustainable leadership to the organization

7.Other responsibilities

·To supervise and approve operational budgets in line with the programme operational budget and in conjunction with the finance manager and director.

·To perform other duties as relevant for the programmes department (e.g. to develop policies, provide strategic advice on programmes ,provide feedback on annual plans or reports, contribute to other fundraising efforts)as per request.

·From own practice formulate advices, solicited or unsolicited, for improvement of performance of the team and organizational improvement (for example on quality management and knowledge management)to work towards the organizational vision and mission.

• MA in Project Planning and Management or equivalent in a relevant field –
• At least5 years of relevant work experience in programme development and management, including experience of managing funding contracts
• At least 5years of proven management experience
• Knowledge of the social, religious and political structures of the respective
• Excellent communication skills
• Excellent writing skills in English
• computer skills is an asset Competencies SROI oriented
• Ability to cooperate with others
• Acting entrepreneurial
• Leadership skills

• Planning and organising skills

Candidates who currently stay in Nairobi are encouraged to apply as interviews will be held in Nairobi.  

Deadline: 15th May 2017

We are located on 4th floor, Kipro Centre in Westlands, Nairobi