Our client is a leading solar distribution company that provides state-of-the-art solar home systems which they have developed and fine-tuned by listening closely to the needs of their customers. They are looking for a Technical and Customer Service Manager with a Class T2 or T3 solar technician licence held with the Energy Regulatory Commission.

You will develop excellent standards of technical and customer service and gain a thorough understanding of the new company’s requirements. Working in close partnership with executive management / sales and marketing to identify opportunities and threats and address the arising needs from customers, partners, dealers, other departments, staff, the market and other stakeholders. You will support the implementation and development of the systems required.

You are responsible for full, accurate running and documentation of all these areas.

You will report to the Chief Executive Officer.

• Develop, communicate and ensure compliance and consistency with highest technical and customer service standard
• Managing and completing a wide range of technical and customer service functions to include, but not limited to: staff training for the customer service centre as well as field staff, performance management and coaching, advising the management on technical questions.
• Support the development of new areas of opportunity within the solar industry in close collaboration with executive management.
• Coordinate the supply chain and development of required standards in collaboration with executive management.
• Develop a technical training curriculum for all technical, customer service and sales staff.

• Degree in Electrical Engineering or related technical discipline complete with min.
• 5 years of professional experience with progressive and hands-on technical experience, technical training, customer support and service.
• Class T2 or T3 solar technician licence held with the Energy Regulatory Commission is a must.
• Registered with the Energy Regulatory Commission (ERC)
• Broad knowledge and experience in the solar environment within the country including the relevant regulations and laws.
• excellent organization skills. Good analytical skills, good reasoning abilities and sound judgment.

Candidates who currently stay in Nairobi are encouraged to apply as interviews will be held in Nairobi.  

Deadline: 30th Dec 2016

We are located on 4th floor, Kipro Centre in Westlands, Nairobi