Welcome, GAME-CHANGERS! Our company is looking for energetic, hungry innovators ready to take an industry by storm! As creators and pioneers of the future, ROC Title is ready to flip the world upside-down and disrupt the ever-changing Real Estate Industry, while giving back to our local communities and offering an AWESOME work environment. From data analytics to career events, every day will be filled with WOW moments.

Job Purpose:

The Customer Service Representative is responsible for professional, friendly, and courteous interactions with customers, vendors, and employees to provide them with information and address inquiries.

Essential Functions:

·         Answer all incoming phone calls, make transfers when needed

·         Provide first line basic level product technical support utilizing resources provided

·         Resolve customer issues

·         Prepare requested reports by management

·         Process invoices; file and mail

·         Other duties as assigned

Organizational Relationships:

Has frequent contact and communicates continuously with visitors, customers, employees and vendors.

QUALIFICATIONS GUIDELINES

Experience/Training/Education:

Required:

·         Prior customer service experience minimum 2 years

·         High School Diploma or equivalent

·         General computer literacy skills are important and should have expertise in researching information, accessing the Internet and email

·         Excellent phone etiquette

·         Ability to effectively manage multiple incoming calls

·         Strong team workmanship

·         Understands, displays, and embraces the company’s “coolture”

·         Ability to problem solve independently and with others

Desired:

·         Associate’s degree

·         Familiarity with real estate

Knowledge/Skills/Abilities:

·         Strong organization skills with an attention to detail

·         Willingness to “roll up the sleeves” and do what it takes to get the job done

·         Works well on a team and collaborates with others but also be able to work independently

·         Finger dexterity to operate standard office equipment including telephones, calculators, copiers, and facsimile equipment

·         Ability to interact with employees, vendors, and candidates in a professional and courteous manner

·         Ability to effectively manage tasks with minimal supervision

·         Must be diligent and persistent in follow-up and completion

·         Capable of multi-tasking and meeting tight deadlines

·         Able to function in a fast-paced environment

·         Strong working knowledge of Windows/Mac operating system-experience

·         Requires proficiency in Microsoft Office applications

·         Ability to type at a net rate of 35 wpm using a computer keyboard

Physical Demands & Work Environment:

The Customer Service Representative must be able to bend, stoop, stand, and sit for various lengths of time. They must be able to lift and carry items up to 20 lbs. A clear speaking voice is necessary along with finger dexterity.

This is primarily a sedentary office classification and employees work in an office with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.

Cognitive Demands:

The Customer Service Representative must be able to multi-task various projects at once while maintaining a friendly and professional demeanor.

All your information will be kept confidential according to EEO guidelines.