Welcome, GAME-CHANGERS! Our company is looking for energetic, hungry innovators ready to take an industry by storm! As creators and pioneers of the future, ROC Title is ready to flip the world upside-down and disrupt the ever-changing Real Estate Industry, while giving back to our local communities and offering an AWESOME work environment. From data analytics to career events, every day will be filled with WOW moments.

The Office Administrator is responsible for being the friendly face and voice that assists visitors, guests, clients, and employees while assisting the Escrow Officers.

ESSENTIAL JOB RESPONSIBILITIES

• Answer all incoming phone calls, directing incoming phone calls to the appropriate departments
• Accurately opening escrows, ordering payoffs and insurance, and packaging loans
• Professionally gathering client and financial information, handling funds, entering data, and responding to information requests
• order title reports, assist with closings, and complete handling of funds
• Provide first-line basic level product technical support utilizing resources provided
• Resolve customer issues
• Prepare requested reports by management
• Process invoices; file and mail
• Keep reception area, lobby area, and kitchen area clean and organized
• Coordinating office events or client visits
• Other duties as assigned

• Strong organization skills with an attention to detail
• Willingness to “roll up the sleeves” and do what it takes to get the job done
• Works well on a team and collaborates with others but also be able to work independently
• Finger dexterity to operate standard office equipment, including telephones, calculators, copiers, and facsimile equipment
• Ability to interact with employees, vendors, and candidates in a professional and courteous manner
• Ability to effectively manage tasks with minimal supervision
• Must be diligent and persistent in follow-up and completion
• Capable of multi-tasking and meeting tight deadlines
• Able to function in a fast-paced environment
• Strong working knowledge of Windows/Mac operating system-experience
• Requires proficiency in Microsoft Office applications
• Ability to drive when required from various offices or locations

ORGANIZATIONAL RELATIONSHIPS
Has frequent contact and communicates continuously with visitors, customers, employees, and vendors.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent
• General computer literacy skills are important and should have expertise in researching information, accessing the Internet and email
• Excellent phone etiquette
• Ability to effectively manage multiple incoming calls
• Strong team workmanship
• Ability to problem-solve independently and with others
• Valid state driver’s license
• Current auto insurance based on state minimal insurance overage standards and reliable automotive transportation

All your information will be kept confidential according to EEO guidelines.