- Glendale, AZ, USA
- Employees can work remotely
Welcome, GAME-CHANGERS! Our company is looking for energetic, hungry innovators ready to take an industry by storm! As creators and pioneers of the future, ROC Title is ready to flip the world upside-down and disrupt the ever-changing Real Estate Industry, while giving back to our local communities and offering an AWESOME work environment. From data analytics to career events, every day will be filled with WOW moments.
A receptionist must have basic office skills and display excellent customer service skills. The receptionist is the first contact the customers have with the branch, this person will leave the customer with the “First Impression”. A receptionist must display all attributes of “Professionalism”: neat, clean, business attire; pleasant and outgoing; reliable and punctual; be able to multi-task; courteous and helpful.
Role and Responsibilities
× Handle incoming phone calls
× Meet and greet all customers pleasantly and with a SMILE
× Open all incoming mail, date stamp and disperse to appropriate parties
× Open and deliver “Immediately” to the appropriate party all Federal Express/UPS/special messenger items *Time sensitive items*
× Handle outgoing mail (apply postage and take to mail drop)
× Inventory and order office supplies
× Keep lobby in a professional appearance at all times
× Process Daily Banking
× Handle the “storage” files (send and order)
× Hand write “Thank you” notes, as Requested by Escrow Officers
× Coordinate all appointments with staff, being prepared to acknowledge customers as they arrive
× Offer refreshments (coffee, tea, water, etc.) to waiting customers
× Be willing to learn the basic concept of Escrow to be able to assist office personnel as needed
× Turn off night-line and retrieve all messages and deliver to the appropriate party
× Make sure that the front lobby is tidy and presentable
× Start Coffee
× Load checks and receipts in printer, making sure number sequence is correct
× Check all office machines (fax, copier, printer) for paper and refill as needed
× Turn on night-line
× Make sure coffee pot is OFF
× Unload and Lock up Checks and receipts
× Make sure all mail and Federal Express packages are out to the appropriate mail receptacles
A receptionist should be proficient (“error-free”) in the above responsibilities to be ready for advancement the next level as an Escrow Processor.
Physical Demands & Work Environment:
The Receptionist must be able to bend, stoop, stand, and sit for various lengths of time. They must be able to lift and carry items up to 20 lbs. A clear speaking voice is necessary along with finger dexterity.
This is primarily a sedentary office classification and employees work in an office with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. However, a portion of the time the employee will be on the road driving in various weather conditions.
The Receoptionist must be able to multi-task various projects at once while maintaining a friendly and professional demeanor.
All your information will be kept confidential according to EEO guidelines.