Escrow Officer

  • Glendale, AZ, USA
  • Employees can work remotely
  • Full-time

Company Description

Welcome, GAME-CHANGERS! Our company is looking for energetic, hungry innovators ready to take an industry by storm! As creators and pioneers of the future, ROC Title is ready to flip the world upside-down and disrupt the ever-changing Real Estate Industry, while giving back to our local communities and offering an AWESOME work environment. From data analytics to career events, every day will be filled with WOW moments.

Job Description

Job Purpose:

The Escrow Officer is responsible for any and all things involved on all their files. It is the Escrow Officer’s responsibility to make sure that the files on their unit are being handled properly. This involves auditing work completed by Escrow Processors and Escrow Assistants. The Escrow Officer accepts input and new ideas from all to make sure the unit runs more efficiently.

 

Essential Functions:

  • All capabilities of a basic Escrow Processor, Escrow Assistant, Senior Escrow Assistant, Junior Escrow Officer Run a Sale/Refinance unit from opening to closing
  • Answer questions and give direction to the Escrow Processors and Escrow Assistants
  • Have full knowledge of escrow and be able to resolve situations/issues/problems that may arise in a professional, and customer-centric manner
  • Delegate work load on a daily basis to ensure work is being completed on time or in a timely manner and that no one is overwhelmed
  • Handle all customers and/or phone calls that exceed the capabilities of the Escrow Processors/Escrow Assistants and Junior Escrow Officers
  • Ensure that the entire unit is delivering excellent customer service
  • Provide training to the Escrow Assistants/Escrow Processors and Junior Escrow Officers to ensure their opportunity for advancement
  • Be aware and resolve any situations that arise within the unit professionally and efficiently
  • Aid in the work load when the Escrow Processors and/or Escrow Assistants as needed
  • Productivity: A minimum productivity per employee on the unit of $15,000 per month
  • Other duties as assigned

Must have a minimum book of business of $15,000 a month.

Organizational Relationships:

Has frequent contact and communicates continuously with employees and vendors.

Qualifications

Experience/Training/Education:

 

Required:

  • Minimum of 5 years’ experience as an Escrow Officer
  • Strong analytical and problem solving skills
  • Good attention to detail a must
  • Strong interpersonal skills essential
  • Ability to work proactively and autonomously daily
  • Must be detail-oriented, organized and capable of managing tasks on multiple, concurrent projects
  • Must have excellent verbal and written communication skills
  • Must have well-developed interpersonal skills with the ability to establish highly functional relationships with diverse personalities both within and outside the company
  • Proficiency in Google and Microsoft Office
  • Demonstrates initiative by confidently self-starting improvements to office procedures, reports and processes and requires minimal supervision
  • Demonstrates ability to work on a team and willingness to give assistant to co-worker in other areas
  • Must have a minimum $15,000 monthly book of business at the time of application

 

Desired:

  • Associate’s degree
  • Previous real estate experience

Knowledge/Skills/Abilities:

  • Ability to communicate clearly, professional, and courteously in writing and verbally
  • Strong organization skills with an attention to detail
  • Willingness to “roll up the sleeves” and do what it takes to get the job done
  • Works well on a team and collaborates with others but also be able to work independently.
  • Finger dexterity to operate standard office equipment including telephones, calculators, copiers, and facsimile equipment
  • Ability to effectively manage tasks with minimal supervision
  • Must be diligent and persistent in follow-up and completion
  • Capable of multi-tasking and meeting tight deadlines.
  • Able to function in a fast-paced environment with tight and changing deadlines
  • Strong working knowledge of Windows/Mac operating system-experience.
  • Requires proficiency in Microsoft Office applications
  • Ability to type at a net rate of 35 wpm using a computer keyboard

Additional Information

Physical Demands & Work Environment:

The Escrow Officer must be able to bend, stoop, stand, and sit for various lengths of time. They must be able to lift and carry items up to 20 lbs. A clear speaking voice is necessary along with the ability to communicate clearly.

This is primarily a sedentary office classification and employees work in an office with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.

Cognitive Demands:

The Escrow Officer must be able to multi-task various projects in a fast-paced environment with tight deadlines while maintaining a customer-centric, friendly, and professional demeanor.

All your information will be kept confidential according to EEO guidelines.