An ICT firm seeks qualified candidates to fill this role

Our office is looking for someone to work as Customer Service Representative. Looking for someone with an outgoing personality but who can be very focused and can multitask. Busy practice. Never a dull moment. Needs to be an independent worker and doesn't require strict supervision.

Assist potential client by explaining our processes, answering questions regarding products and services.

Actively identifies sales opportunities to originate new business 

Manage all day-to-day responsibilities for servicing an ever growing client portfolio.

Effectively applies analytical skills to quickly and efficiently resolve any customer issues.

Take ownership of customer concerns and works with management to formulate and execute strategies for potential problems.

Perform clerical functions associated with generating new accounts

Develop an understanding and abides by the philosophy of the organization, including company policies, operational procedures and compliance.

High School or equivalent.

Previous customer service experience preferred.

Must pass pre-employment Assessment tests, Drug Screening, Background and Credit check.

The position requires frequent interaction with our customers - professional demeanor, positive attitude, strong communication and customer relations skills are a must.

Demonstrated ability to negotiate, instruct, and persuade others.

Ability to work as a member of a team while directing staff towards a shared goal.

Ability to work in a fast-paced environment and manage multiple priorities. Creative problem solving, analytical decision making, organization and time management skills.

Basic computer skills, familiarity with Windows

All your information will be kept confidential according to EEO guidelines.