Gate Staff

  • Part-time

Company Description

Ravinia, North America's oldest music festival, stands today as its most musically diverse, presenting over 140 different events throughout the summer. These concerts run the gambit from Yo-Yo Ma to John Legend to the annual summer residency of the nation's finest orchestra, The Chicago Symphony Orchestra.

The 36-acre park is nestled in a gently wooded area that makes it an enchanting place to experience music. Guests can bring their own picnics or eat at one of the park restaurants.

Our Mission

As a nonprofit organization, community outreach and music education initiatives are our mission. Over 75,000 people are served through Ravinia's Reach*Teach*Play programs each year, ensuring that great music remains accessible to all.
 

Job Description

The Ravinia Gate Staff handles all entry into the park. This position requires excellent customer service skills.Applicants must be able to work in a fast-pace environment with a high degree of accuracy and attention to detail. Job duties include, but are not limited to, greeting patrons as they enter the park, scanning and collecting tickets for entry, and addressing patrons' questions and concerns.

The Ravinia season runs from early June through mid-September. Gate Staff shifts average 15 hours per week. Afternoon, evening and weekend hours are required.

General Responsibilities

  • Politely welcome patrons into the park
  • Scan and collect tickets for admission
  • Enforce park rules and regulations
  • Assist patrons and provide directions through the park
  • Address any questions or concerns about the park and/or performances

Qualifications

 

  • Background check through ADP is required
  • Excellent customer service skills
  • Able to address concerns and show empathy towards others
  • Able to be polite and respectful while maintaining composure under any circumstances
  • Must be alert and attentive while standing for extended periods
  • Must be astute in various situations and able to be assertive when appropriate
  • Able to work effectively and coordinate well with others
  • Strong communication and problem-solving skills
  • Unafraid to ask questions
  • Detail-oriented and accurate
  • Must be punctual
  • Flexible schedule that includes evening hours on weekdays and weekends

 

Additional Information

This position is primarily outdoors and in all weather conditions with prolonged periods of standing. It requires mostly afternoon/evening with occasional day hours. Applicant must be available for both weekday and weekend hours.

Priority in hiring is given to applicants who are available to work the entire season. Applicants must be at least 16 years of age to be considered.