• Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.
  
• Calls are predominantly routine but may require deviation from standard screens, scripts, and procedures.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• May require advanced knowledge of the organization, products and/or services.
• Must have good communication and problem-solving skills.
• May research issues or transfer to a research function.
• May involve cross selling or up selling of other financial products.

Education Required:

• Bachelor's Degree or someone who is in the process of completing it.

Background & Experience Required:

• At least 1-2 years Customer Service experience
• Call center is preferred

All your information will be kept confidential according to EEO guidelines.