IMAGINIT Technologies, a division of RAND WORLDWIDE, is a leading provider of Autodesk design and engineering solutions to the building, architecture, manufacturing, civil engineering, geospatial, and media and entertainment industry. IMAGINiT provides CAD software and technology expertise to the US and Canada. IMAGINiT Technologies is an Autodesk Platinum Partner and its largest Authorized Training Center (ATC) partner in North America.

As the Director, Retention Sales, you will be dedicated to providing the leadership and direction to maximize our renewal opportunity and ensure high customer retention rates.  Working through the Sales Leadership Team and the Retention Team to effectively train, motivate and assist sales with strategies and process improvements to help them achieve best in class renewal rates as well as company, team, and individual goals.

RESPONSIBILITIES

• Developing and implementing plans for staffing requirements of the retention team to support the desired retention rates and contact database to provide optimal call flow management and contract coverage.
• Innovating a prescribed sales methodology and enforce repeatable practices with measurable metrics.
• Leading and providing skill development and an environment of growth opportunities for the retention reps.
• Forecasting monthly and quarter to date renewals, measure and report regularly on team goals. In addition, monitor performance, access quality of work and recognition/disciplinary actions based on meeting/exceeding of individual goals.
• Providing direct management for the retention team and indirect management/support for sales across the other divisions of IMAGINiT.
• Delivering ongoing coaching to support and drive exceptional performance and best in class retention rates.
• Developing and maintaining a team culture focused on performance, professionalism and delivery of phenomenal customer experience.
• Taking part in marketing and sales efforts associated with renewals and client retention.
• Acting as an interface with our main partner (Autodesk) and their regional and local people to see that there are incremental gains from working together.
• Executive call cadence and report trends to executive management: renewal rates, large seat reductions or lost customers.

• Working with executives to meet or exceed monthly, quarterly and annual renewal revenues and profitability targets.
• Enforcing Software Renewal Assignments “SRA” usage and total compliance.
• Developing interpersonal relationships internally, with customers & technology suppliers
• Bringing leading edge technology to a rapidly growing subscriber base to improve sales effectiveness. 

• A minimum of five years sales management experience.
• 5 to 7 years of experience in sales with a history of meeting/exceeding sales quotas.
• SaaS Sales or Sales management a plus.
• Demonstrate excellent written and verbal communication skills.
• Be a problem solver with a “get it done” attitude and strong self-motivational attributes.
• Possess superior organizational/time management skills and a “make-it-happen” attitude.
• Strong decision-making skills and judgment.
• Excellent leadership skills with a strong work ethic.
• Background in telesales or call center selling over the phone B2B (technology sales preferred).
• Proficiency in utilizing CRM systems, MS Office products.
• Experience growing a sales region.
• Customer success/ team selling experience a plus.
• 4-year college degree, or equivalent experience.

Travel

• 20-25% annually 

Compensation

• Base pay: $100,000- $115,000 and OTE $170,000 with uncapped commission.

Benefits

• Health, Dental, and Vision
• Flexible Spending Accounts
• Short & Long-Term Disability
• Wellness Programs
• Paid Holidays
• Vacation and Sick Leave
• 401(k) with company match
• Tuition Reimbursement
• Service Awards
• Employee Referral Bonus Program

Visit us at http://www.rand.com for more information.

We celebrate employment equity and diversity!   We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws.

We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs.

We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in the U.S. for any employer without company sponsorship.