Do you thrive in an environment where you are always learning about new technologies and are working with customers from a wide variety of industries?   Are you looking for a company that is employee centric and provides a work-life balance?

If so, please continue to read further!

We are looking for enthusiastic; customer focused Renewal Representatives that embrace technology and enjoy new challenges to work in our Cleveland, Dallas, Denver, Detroit, Orlando, or Tampa, offices. 

 IMAGINiT Technologies, a division of Rand Worldwide, is a leading provider of Autodesk design and engineering solutions. IMAGINiT provides CAD software and technology expertise to companies across North America. You will have a great team standing behind you, but you will need to bring motivation, persistence, and a sincere desire to help customers reach their business goals.

The Customer Renewal Representative is responsible for a specific territory and drives sales revenue through software contract renewals, lead referrals and other products. 

Responsibilities:

• Conduct outbound customer calls to make customers aware of their upcoming renewal and renewal options
• Create and provide customer proposals and supply any related documentation and/or brochures  supporting the customer proposed solution
• Use Salesforce CRM System to document all customer activity
• Respond to customer calls and emails promptly
• Work with existing customers to maintain our high renewal close rate and team quota
• Provide excellent customer satisfaction ratings.

The successful candidate will have a strong work ethic, will be able to successfully manage a high volume of outgoing customer calls and will be:

• Proficient with technology, Microsoft Office; prefer Outlook and Excel
• Able to learn new systems quickly
• Familiar with selling, experience a plus
• Customer focused with a passion for exceptional customer service
• Able to thrive in a fast paced inside sales/customer service environment
• Highly organized, able to prioritize and have good time management skills
• Able to track information accurately and have a strong attention to detail
• Able to maintain an upbeat and positive attitude at all times
• A self-starter, high energy and results oriented
• Exposure to CRM systems and previous outbound, inside sales/customer service experience a plus.

What do we stand for?

• INTEGRITY We are honest, ethical, straight forward people in dealing with our employees, our customers, and our shareholders.
• TEAMWORK Every IMAGINiT team member is important to the success of our company.
• COMMUNICATION We listen to our people, our clients and our prospects.
• INNOVATION We think and act creatively. We help our clients to be innovative through leveraging technology and approaches that ensure their success.

Are you up for a new challenge? IMAGINiT now !

Visit us at http://www.imaginit.com/ for more information.

We celebrate employment equity and diversity!   We encourage applications from all qualified individuals and do not discriminate on the basis of disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status or any other basis protected under federal, state, provincial or local laws.

We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs. 

We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in the U.S for any employer without company sponsorship.

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