Ramsay provides high quality healthcare to millions of people each year through a network of hospitals, clinics and services in Australia, Europe and the United Kingdom. The Hospital is owned and operated by Ramsay Health Care.

North Shore Private Hospital is approx. 5 mins from the local railway station, provides a wide range of hospital services and regular subsidised social activities. North Shore's culture is built upon a wonderful supportive working environment; you can grow and develop your skills with Ramsay Health Care. 

North Shore Private Hospital is now hiring!

As a clerk within Health Information Services, your role involves supporting the organised and efficient functioning of Health Information Services Department.

Reporting to the Health Information Manager, your duties include but are not limited to:

• Preparation of patient clinical notes to be sent off-site for scanning into the Scanned Medical Record (SMR);
• Use of IIS software to digitally index, verify patient details and electronically add pathology, radiology and other clinical notes directly into the SMR;
• Correcting and maintaining notes in SMR including using Maintenance Functions to name “unknown” documents and correct other issues;
• Running QuickSight reports to identify errors for corrections and assist with auditing quality and completeness of SMR records;
• Maintaining spreadsheet tools analysing outstanding records and following up with wards;
• Liaising with external scanning company to respond to scanning queries, rescanning and correction of scanned records;
• Addressing and resolving queries from both internal and external Health Professionals;
• Assisting as needed with Medico Legal requests within specified deadlines;
• Answering telephone and email enquiries to Health Information Services;
• Ordering off-site paper records via online portals;
• Retrieving on-site medical records for forthcoming admissions and record requests;
• Utilising online patient administration, SMR, and other internal and external portal systems.

About You:

• Enthusiasm for patient care and a commitment to delivering customer-focused services at a high standard.
• Administration experience preferably in a healthcare environment.
• Exceptional communication and people skills, fostering positive relationships with colleagues, patients and families.
• Capability to manage demanding situations and meet strict deadlines.
• Demonstrated respect for privacy and confidentiality.
• Proven initiative-taking when required.
• Solid computer skills and literacy including Microsoft Outlook, Word and Excel with ability to learn new hospital and vendor portal systems.
• Excellent telephone skills.
• Previous experience in a medical records department or similar clerical role within a healthcare setting.
• While prior experience in a private hospital setting is preferred, it is not essential.  

Remuneration

$35.51 - $38.11 + superannuation based on experience level and qualifications, exclusive of penalties or allowances. (Year 6 - Year 8 - RHC NSW Health Professionals & Support Services Enterprise Agreement)

What’s in it for You:

At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:

• Grow your career with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
• Save more every day with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
• Enjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
• Find balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
• Increase your take-home pay through salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.

Why Join Ramsay:

At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:

• Australia’s largest private hospital operator, with over 74 sites and 35,000 staff
• A values-led workplace where you’ll be supported personally and professionally
• A place with flexible, permanent and career-growth opportunities nationwide.

• Must provide or complete a National Police Check conducted within the previous 12 months.
• According to the role, Ramsay may require a Working-With-Children Check and proof of immunisation against infectious diseases.

Apply:

Ready to feel cared for while you care for others? Apply today and join us at North Shore Private Hospital. All applications must be lodged online.

Applications close: 20th May 2026

Reference number: JR111926

Please Note:

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com.au.

Applications made by recruitment agencies will not be considered.