Job Title: Avaya Integration Engineer

Location: Richmond VA

Position Type: Contract Position

Job Description:

Basic Qualifications:

- Bachelor’s Degree or military experience

- At least 3 years of experience in Contact Center technologies

- At least 3 years of experience in VMWare/VDI, Avaya 1x, CISCO UCCE, CMS Feed, ACD Systems,

- At least 2 years of experience using Java, UI - Html5, Css 3

- At least 1 year of experience technical design and delivery large scale contact center solutions

- At least 1 year of experience in Call Recording Technologies

Preferred Qualifications:

- Master’s Degree

- 5+ years of software development experience

- 2+ years of experience in Agile

- 2+ years of experience in Salesforce

- 2+ years of experience in deploying cloud based Contact Center solutions

Responsibilities

***Strong likelihood of conversion for the right candidate; must be currently eligible to work in the US***

- Assist and lead the design and implementation of Cisco Unified Communications products such as Call Manager, Call Manager Express, with emphasis on UCCX, Contact Center & Unity.

- Perform software upgrades on existing Cisco voice deployments

- Provides guidance & leadership to Network Analysts & Network Professionals

- Creation, analysis, and troubleshooting of IVR call flows and its role in a complex multi-component environment through visualization and orchestration.

- Design and development of solutions for contact center ACD deployed in multi-site environment in Avaya and Cisco technologies

- Experience in Avaya 1x, IVR, ACD Systems, CMS Feeds, CTI, IVR Development/Maintenance/Administration

- Demonstrate strong passion and capabilities in innovation and advancement in Contact Center technologies and concepts

- Own the technical design and development of cross-functional, multi-platform application systems.

- Work with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.

- Collaborate with performing teams to deliver new capabilities in business applications and/or remediate issues.

- Enforce company policies in areas of development methodology, architecture, security, change and configuration management, compliance, and HR.

- Analyze, define and document requirements for data, workflow, logical processes, hardware and operating system environment

- Coordinate coding, testing, implementation and documentation of solutions

- Responsible for key system design and integration decisions; and for communicating decisions to individuals implementing the system.

- Work with partners, call center suppliers, 3rd party vendors for Capital One

- Provide administrative and end user training for call centers when needed

- Prepare client documentation including Network designs, Network Assessments, IATMP/Security Management/IPT Questionnaires, Implementation Plans and post implementation documentation

- Assist with Managed Services Operations Center requests and trouble tickets on an as needed basis or on a scheduled rotation basis

- Experience with network fundamentals including TCP/IP networking (IPv4/IPv6)

Work Schedule/Travel

Standard Meriplex business hours of 8:00 AM to 5:00 PM with the ability to have a flexible schedule due to work volume and proposal deadlines are a must.

Ability to travel up to 20% may be required based on project requirements.

All your information will be kept confidential according to EEO guidelines.