Rackspace is the #1 managed cloud company because we have what other commodity cloud companies can only dream of—Fanatical Support®. It starts with each of our over 5,600 employees worldwide bringing their passion and technology expertise with them every day.

Provide support in tuning applications and infrastructure
Design, develop, test, and implement new configurations, architectures, and standards
Provide guidance, to customers, 3rd party integration specialists, and/or internal teams, on solutions to increase application availability, redundancy, scalability, and performance
Assist customers and internal teams to automate processes and incorporate devops methodologies
Provide leadership and guidance when customer application-level downtime issues arise and provide RCA support as requested.
Show ownership of issues through resolution and maintain customer loyalty by serving customers via phone,tickets, and email

Strong knowledge in technology troubleshooting, design, and implementation
Strong knowledge and understanding of administering, troubleshooting, and testing OS and application platforms
Proficient communicator with the ability to convey complex concepts to both technical and non-technical individuals
Strong knowledge of performance tuning and scalability/reliability architecture best practices for a single platform - Windows
Strong configuration and troubleshooting expertise of platform-specific web servers and services
Proficient using Application Performance Management (APM) tools to interpret data, build dashboards, and engage in performance discussions.

• Minimum 5 years system administration experience
• Minimum 2 years experience administering highly available systems
• Prefer 2 years experience with an enterprise application framework
• Minimum 5 years experience in a customer service position