Principal Consultant, Customer Success

  • 600 Travis St, Houston, TX 77002, USA
  • Full-time

Company Description

 

Principal Consultant, Customer Success

Houston, Texas, US

 Full-time 

The Company

RS Energy Group (RSEG) provides industry-leading technology, advanced analytics and applied data science to support and strengthen companies that operate or invest in oil & gas and related markets. RSEG's differentiated approach synthesizes over 20 years of intelligence - interpreting geological, operational and financial data - into comprehensive analytics to help clients allocate capital, evaluate assets, enhance operational efficiencies and benchmark performance.

Key values to the RSEG culture:

  • Collaboration and Teamwork- You thrive in an environment that supports effective team work and collaboration by earning the trust and respect of those around you.
  • Job Knowledge- You have the drive to be the best at what you do. RSEG will support your professional growth as well as encourage you to share your knowledge with your team.
  • Quality of Work- You are passionate about what you do and every detail counts.
  • Customer Centric-You prioritize the needs of your internal and external clients. You are constantly thinking “How will this affect the customers I work with?”
  • Communication- You recognize that active listening is just as important as clearly communicating your message. This is key to our collaborative and transparent environment.
  • Respect – You believe respect is the basis of all relationships both inside and outside of RSEG.
  • Reliability –You are someone your team can rely on to finish what you start.
  • Integrity- You are honest and ethical in all of your relationships and decisions.

Job Description

Would you love to  facilitate RSEG's solution integration within our customer’s organization? Does  integration with key RSEG functional groups to enhance workflows, improve productivity, and creating a long-term partnership with RSEG and the client sound like something you'd be good at? Do you like to colllaborate with cross functional teams to create a successful program strategy with tailored solutions that align with the customer’s vision and organizational goals? If so, come join our customer success team in Houston! This role reports directly to the Managing Director. 

As part of the customer success team, you will:

Program Manage:

  • Bring new ideas and perspectives on how the client can better recognize the RSEG value (i.e. presentations, analyst meetings, and Insight events, etc.)
  • Proactive approach to ‘promoting’ our work, leveraging deep dive analysis and insight into the energy space for E&P companies and investors
  • Define and execute onboarding strategy with Account Executive 
  • Proactively work with the Product and Back-End Support teams to resolve inbound support cases and communicate statuses for accounts
  • Plan and execute onsite learning events and product refresher meetings
  • Assist and conduct Quarterly Business Reviews (QBR) with customer
  • Work with Account Executive to actively manage the account’s Feedback Communication Protocol
  • Build RS Brand awareness
  • Promote long-term relationship(s)

Project Manage:

  • Primary liaison for the communication of all support updates to the client
  • Identify/support/facilitate integration requirements/needs for RS Solutions
  • Promote full company engagement
  • Communication to internal management – progress/challenges/successes
  • Proactively meet with users to gain feedback and address questions
  • Kickoff meeting with new customers
  • Product(s) Onboarding and facilitation of onboarding and training sessions
  • Client workflow identification and deliver this feedback to our internal teams
  • Product(s) training – ongoing effort
  • Identify Champions/Stakeholders – continuous improvement
  • RSEG new ‘release or feature’ communication with Customer to proactively engage the users
  • Create internal Salesforce reports to monitor and measure Customer Success KPIs

Qualifications

What you need to succeed (must haves):

  • Undergraduate degree in Geology, Engineering, Finance, Accounting, or like fields is required
  • Understand the fundamentals of Exploration and Production (E&P) industry with a focus on drilling, completions, geology, and like fields with an understanding of economic analysis
  • Prior experience in an energy client facing role, with customer success and/or support preferred
  • Highly computer literate
  • Excellent interpersonal and communication skills, specifically presentation skills.
  • Self-motivated, task-oriented personality with a strong work ethic and desire to learn
  • Ability to collaborate with multiple functional and geographical groups concurrently across multiple time zones

What we offer you:

  • Health and benefits that start day one 
  • 401k Match with immediate vesting 
  • Maternity top-up benefits
  • Competitive time off package
  • Tuition reimbursement
  • Professional Development (think monetary coverage for things like certifications, professional memberships or tech conferences)
  • Weekly massages (not kidding!)

Additional Information

What we offer you:

  • Health benefits that start day one
  • 401k Match with immediate vesting
  • Maternity Top-up benefits
  • Competitive time off package
  • Tuition reimbursement
  • Professional Development (think monetary coverage for things like certifications, professional memberships or tech conferences)
  • Weekly massages (not kidding!)

We are an equal opportunity employer. By embracing diversity, we gain strength through our people.