RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

The Operations Manager should be a seasoned creative marketing professional who has experience leading cross-functional teams in an agency environment which supports the Client both remote as well as onsite. The Ops Manager will be a conduit between the Client and internet team helping to drive strategic solutions where needed.

A proactive individual with excellent collaboration, communication, change management and project management skills is a must. This role will manage a Studio Manager.

• Develop a trusted relationship with the client, enabling issues and opportunities to be addressed with a spirit of partnership
• Understand client work demands and ensure on-site and near-site and  teams meet outlined service commitments and expectations
• Establish SLA reporting with operations team and Client, work with Operations team to deliver as agreed upon with the client. Review and interpret data to proactively identify and resolve issues
• Work with General Manager on coordination and delivery of Quarterly Business Reviews
• Support account leadership team to coordinate the development of a process improvement plan to enhance operational and financial performance
• Provide 'thought leadership' by coordinating and researching benchmarking studies / whitepapers, delivering presentations on strategic topics related to the services provided and consult with client on best practices provided by RRD
• Manager Studio Manager and support their day-to-day Operations
• Assist with recruiting, interviewing and onboarding new employees when needed
• Assist with new tool or process implementation by managing change, documentation and training of user team
• Perform team administrative duties as needed
• Support Studio Manager with any IT needs and act as internal administrator for technology solutions
• Proactively address, handle, and rectify all client and team concerns; Perform root cause analysis when needed

• Recognize gaps in team process and take appropriate action to correct
• Ensure compliance with company policies and procedures
• Performs other duties as assigned or requested

The duties and responsibilities described above are the essential functions of the job.  The qualifications below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable the successful candidate will meet the requirements below:

• Ability to work in a fast-paced environment that handles time-sensitive and secure transactions
• Must possess strong people management skills
• Previous experience / general understanding of client-focused solutions and account management
• Knowledge and understanding of tasks that may include, but not limited to, project management, strategic planning, sales support, product design, service application, logistics and marketing
• Excellent project management skills is a must
• Familiarity with project management tools such as Aproove and Workfront
• Ability to manage multiple projects and relationships simultaneously
• Detail-oriented and able to support a team of client service specialists
• Excellent writing skills are essential
• Strong interpersonal and communication skills including a firm and patient demeanor
• Ability to anticipate customers’ needs and match them with appropriate products and services
• Proficient in MS Office Suite (including Word, Excel, PowerPoint)
• Bachelors degree or 6+ years of relevant industry work experience or demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience

The national pay range for this role is $88,200 to $156,800 annually. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans