Front Desk Agent

  • Atlanta, GA, USA
  • Full-time

Job Description

JOB OVERVIEW:

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

DUTIES & RESPONSIBILITIES:

  • Welcome guests in a friendly, prompt and professional manner.

  • Register guests, issue room keys, provide information on hotel services, and room location.  Answer in a prompt and courteous manner.

  • Up-sell rooms where possible to maximize hotel revenue

  • Accurately process all cash and credit card transactions in accordance with established

  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

  • Respond appropriately to guest complaints.  Make appropriate service recovery gestures in order to ensure total guest satisfaction.

  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

  • Promote team work and quality service through daily communication and coordination with other departments.

  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications

QUALIFICATIONS AND REQUIREMENTS:

High School diploma or equivalent, plus one year front desk/guest experience.  Some college preferred.  Must speak fluent ENGLISH.

This job required ability to perform the following;

  • Frequently standing up behind the desk and front office areas

  • Carrying or lifting items weighing up to 50 pounds

  • Handling objects, products and computer equipment

  • Use a keyboard to operate various property management and reservations systems, etc.

Other:

  • Communication skills are utilized a significant amount of time when interacting with guests and employees.

  • Reading and writing abilities are utilized often

  • Basic math skills are used frequently

  • Problem solving, reasoning, motivating and training abilities are often used.

  • May be required to work nights, weekends, and/or holidays

 

WORK AREA:   Front Desk

The statements in this job description are intended to represent the key duties and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.  This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

Additional Information

The statements in this job description are intended to represent the key duties and level being performed.  They are not intended to be ALL responsibilities or qualifications of the job.  This position is classified as non-exempt (per Fair Standard Act) and is Subject to overtime in accordance with Federal and State Regulations. All your information will be kept confidential according to EEO guidelines.