General Manager

  • Kalispell, MT 59901, USA
  • Full-time

Company Description

Red Lion Hotels Corporation, established in 1959, is an international hospitality company primarily engaged in the franchising, management and ownership of upscale, midscale and economy hotels under the Hotel RL, Red Lion Hotels, Red Lion Inn & Suites, GuestHouse, Settle Inn, Vantage Hotels, Americas Best Value Inn, Canadas Best Value Inn, Lexington by Vantage, America’s Best Inns and Suites; Country Hearth Inns; Jameson Inns; Signature Inn and 3 Palms Hotels and Resorts brands. The company also owns and operates an entertainment and event ticket distribution business under the brand name TicketsWest. For more information, please visit the company's website at

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Job Description


  • Oversee operations of the Hotel
  • Prepare annual budget.
  • Submit quarterly plans and actions for operations of the property.
  • Develop management and staff programs to increase guest satisfaction.
  • Conduct weekly staff meetings.
  • Maintain product and service standards.
  • Approve promotions and local advertising.
  • Approve promotions and local advertising.
  • Encourage Essential Principles of Service throughout hotel – provide internal and external guest service that goes beyond expectation.
  • Support the RLH Mission – creating the most memorable guest experience possible.
  • Aid department managers with procedures, service standards, goal setting and daily duties.
  • Participate in appropriate industry related community and State organizations.
  • Represent the hotel in public speaking forums.
  • Inspect guest rooms, public access areas, and grounds for cleanliness and appearance.
  • May at times be needed to serve as a Transportation Agent to facilitate transportation needs of guests (or supplies) in lieu of a dedicated Transportation Agent at the hotel, if applicable.
  • Other duties as assigned or as needed to create Signature Moments for our guests.
  • Review, comply with, and promote the company’s Affirmative Action Plans for minorities, women, veterans and persons with disabilities.




  • Thorough knowledge of computer systems: i.e. MS Excel, Word, PowerPoint, and electronic scheduling and e-mail systems.
  • There are times when you may have to deal with an unhappy person; you do need to know how to deal professionally, courteously and tactfully with the public and coworkers.
  • Demonstrated ability to multi-task and prioritize well to meet deadlines
  • Behaves with integrity, honesty and is open with guests and fellow associates.
  • Develops effective working relationship with fellow associates, managers, outside representatives and agencies.


Additional Information

All your information will be kept confidential according to EEO guidelines.