RHB Singapore is a progressive and growing financial organization. We are committed to creating a fulfilling, dynamic and engaging work environment for our team of more than 15,000 employees across nine locations in ASEAN and China.

Project manage large technology projects in the digital and cloud adoption domain. From the initial business case and justification, through approval process and upon approval moving to detailed planning and project delivery working for business stakeholder ranging across the Singapore Operations business units and support departments:

• Ensure projects are run a manner that complies with Bank Policies and frameworks, standards, circulars, guidelines and MAS regulated act, notices, circulars, and guidelines applicable to technology (Compliance, Audit, Risk Adherence).
• Ensure IT assets are protected and secure.
• Oversee the project allocated budgeting and then effective usage and spend within budget.
• Be a key stakeholder and technology partner on the bank Digital journey.
• Build a strong and competent project team acquired through combination of staff, vendor professional services, and temp resources.
• Foster and champion bank PRIDE values within the technology department and imbue the department with a culture of teamwork, innovation, discipline, resiliency and dedication to how work is approached.

Change the Bank Agent with Project Engagement

• Provide project related advisory to Country business and support function heads so that strategic initiatives are well scoped and well planned and can be executed with a realistic expectation of achievement.
• Work with Senior Country Management to obtain all project related governance approvals both at Country and Group level needed to get a project approved.
• Influence the organization so that participation and involvement from non-core project team members is done to achieve desired project outcomes.
• Foster partnership with stakeholders from business and support units, technology counterparts and vendors to articulate project objectives. Develop and execute project plans
• Change the bank agent through planning and executing identified strategic initiatives run as projects:
• Planning of projects (costing, schedule estimations, scope, solution, quality);
• Executing of projects (detailed project plan, test management, issue management, communication to Senior Management)
• Improve the Bank project related body of knowledge (improve project tools, templates and techniques)
• Ensure project best practices and tools acquisition where required to support best practice
• Forecast and Manage project related financials to ensure project related spend is tracked accurately;
• Manage the full project scope and not just limited to IT scope. Must be both IT and non IT.
• Raise CAB CR as necessary
• Provide mentorship to the project staff so in future project teams are staffed with stronger project support leads who can develop towards being project managers.

Drive Value Creation through Innovation and Business Excellence

• Cultivate a Future Culture within the workplace; Lead Innovation especially in Digital Channels; Actively generate new ideas, alternative approaches and solutions
• Keep abreast of developments and innovations in the banking and FINTECH landscape, new solutions/ offerings and best practices; identify opportunities and execute influence strategies that persuade stakeholders to take action that will advance shared interest and business goals.

Cultivate Customer Focus Culture

• Understand Customers' Needs through regular dialogue and /or the feedback systems; Take immediate action to effectively meet customers’ needs and service concerns.
• Work tenaciously to accomplish the Service Level agreed with key stakeholders on key activities to deliver consistent, good customer experience
• Build productive and customer relationship; Develop and use collaborative relationships to facilitate the accomplishment of work goals
• Lead by example. Takes ownership of own and team's accountability and responsibility for customer satisfaction and loyalty. Proactively gather and review customer feedback and develop work plans to address the service issues to enhance customer satisfaction. Set SMART objectives for team members to attain quality customer service aligned with strategic priorities
• Lead by example. Puts the team's interest first to deliver on commitment and expectations.  Support another team in achieving its goals/objective. Drives cross functional collaboration. Set SMART objectives for team members to cultivate collaborative work environment aligned with strategic priorities.
• Share know-how, business processes, operation excellence, etc at in-house seminars conducted either on its own or in collaboration with other units

Build High Performance Culture

• Set high goals for personal and group accomplishment; provide opportunities for others to learn and take appropriate risks
• Use measurement methods to monitor, measure and analyze performance and progress towards the goals
• Stay focused and work tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
• Evaluate Skill Gaps; translate into short term and medium term work plans to bridge the gaps
• Provides a climate that encourages development and provide timely guidance and feedback to help others strengthen specific knowledge / skills areas needed to accomplish a task or solve a problem. Shares knowledge through coaching and mentoring others
• Proactively identifies issues ad opportunities and makes informed decisions,
• Allocate decision making authority and /or task responsibility to appropriate others to maximize the organization’s and individuals' effectiveness
• Focus and guide others in accomplishing work objectives

Execute Competitive Strategy

• Embrace Change, be adaptive and create an environment that facilitate the implementation and acceptance of change within the workplace; Manages the complexity and contradiction Change brings.
• Foster creativity thinking within the workplace.  Lead the team to commit to innovation and continuous improvement, actively generate new ideas, alternative approaches and solutions; Encourage others to seek opportunities for different and innovative approaches to address problems and opportunities

Regulatory and Procedural Expertise

• Keep up to date and refreshed on required reading related to guiding how IT must be run in a regulated Financial institution. Minimum read list:

–         MAS Technology Risk Management Guidelines (TRMG)

–         MAS Notice 644 – Technology Risk Management.

–         MAS Notice 655 – Cyber Hygiene

–         MAS Outsourcing Guidelines

–         RHB Group IT Security Guidelines and SG addendum/s

–         SG Patching Guidelines

–         SG Backup Guidelines

–         SG Technology Department Operational Manual (OM)

–         SG IT Standard Operational Procedures (SOP), and System Manuals (SM)

–         SG Procurement Operational Manual (OM)

Formal Education:

• Bachelor Degree/Masters Qualification

Professional Accreditation:

• Project Management Professional (PMP) desired but not mandatory.

Preferred level of Experience (by years/function/industry):

• Minimum 10 years’ experience in IT at an established financial services institution, IT services vendor company, or any other industry that puts a premium on project management as a profession;
• Ideally have strong domain experience in Fraud monitoring system, Loan Origination system, etc
• Those with extensive experience in managing large programs are preferred
• Those with strong knowledge and extensive experience in Test Strategy & QA Management will have an advantage.
• Proven track record of addressing business needs with implementable technology solutions through projects;
• Experience managing vendors

Other skills required:

• Experience in managing a team of Project, Cloud, Digital and DevOps specialists
• Strong hands on software development lifecycle experience
• Strong in AWS or other CSP cloud platforms.
• Strong in modern agile based SDLC platforms and practices such as Blue / Green deployment, infra as code, CI/CD using platforms such as Atlassian bamboo or Jenkins, GIT version control, and Atlassian JIRA based working and issue tracking.
• Strong project management, communication and documentation skills, well organized, customer focus and reliable
• Ability to manage outsourcing SLA and relationships

RHB is a dynamic organization that promotes a work culture of high performance, where its biggest asset, the RHB-ians, are continuously developed & nurtured to their fullest potential through its robust talent management practices.

At RHB, we take PRIDE in our people and our teams. Great relationships built on trust, a ‘leading it right’ environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.