RHB Singapore is a progressive and growing financial organization. We are committed to creating a fulfilling, dynamic and engaging work environment for our team of more than 15,000 employees across nine locations in ASEAN, China and Hong Kong.

Revenue/MOP

• Support Branch Channel Head & Branch Service Manager in achieving revenue/MOP target through sales referrals & target service standards/satisfaction index
• Ensure cross selling of bank products & services

Operational

• Ensure smooth running of day-to-day branch activities and functions
• Perform CSA/teller role/function during their absence or as assigned
• Ensure daily transactional vouchers and documents are properly checked and authorized
• Promote the core values of the Bank
• Rollout Agile initiatives within the Branch

Customer Service Management

• Ensure there is clear customer focus across the Branch to produce a high standard of customer service in line with the quality and standards set by the Bank
• Ensure customers’ complaints to a minimum. Attend and resolve customers’ complaints in a timely manner

Compliance

• Ensure compliance with the policies and procedure set by the Bank and statutory requirements and guidelines.

• A recognized university degree or diploma, preferably in Business, Accounting or its equivalent;

• At least 2 years of experience in branch banking operations

• Several years’ experience in branch operations and customer service.

• Good written and verbal communication skills.

RHB is a dynamic organization that promotes a work culture of high performance, where its biggest asset, the RHB-ians, are continuously developed & nurtured to their fullest potential through its robust talent management practices.
 

At RHB, we take PRIDE in our people and our teams. Great relationships built on trust, a 'leading it right’ environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.