Leading the way in the design, deployment and support of high performance wireless networks and solutions, the RF Connect LLC philosophy is simple - hire the best people, do the best work, and set the standard for the industry. Due to our growth and national expansion, we are currently seeking highly motivated, experienced, customer-oriented team members who are looking for an organization where they can make a major contribution and be an integral in continued growth.

We are seeking an energetic team-player as our new Sales Support Specialist, reporting to the EVP of Business Development and who will be responsible for providing day-to-day operational support to both internal and external customers. In this role, you will partner closely with client services, sales operations, and sales and service team members to drive greater efficiencies with processes, reporting, tools, etc. to improve service and sales productivity.

* This role can be virtual (within the USA) and should be able to work productively in a remote and independent setting.

What You'll Do (responsibilities):

• Build and maintain client relationships
• Support sales processes related to purchase order processing, contract management, order submittal 
• Record account related activity in appropriate internal systems 
• Maintain sales and service resources, as needed (Outlook distribution lists, SharePoint sites, contract management, pricing lists, etc.) 
• Provide sales team tracking and reporting as required via Salesforce
• Ensure data integrity and quality across key reporting systems to provide consistency of data 
• Ability to organize and consolidate information from multiple systems and reports for analysis 
• Manage daily account and customer maintenance, as required  
• Proactively execute and provide guidance on sales and service requests including processing and tracking contracts, estimates and proposals.  
• Collaborate with sales and service teams to continually improve processes and procedures to improve efficiency 
• Develop and maintain relationships with enabling functions (Engineering, Operations, Accounting and HR) to facilitate effective collaboration and execution of organizational objectives 
• Assist in marketing events and initiatives

Education/Vocational Training:

• High School Diploma (or equivalent) required
• Associate Degree in a relevant discipline is preferred

Experience You Have:

• Minimum 1 year successful sales support experience, or customer service role
• Experience in one of the following Telecommunications, Networking, Wireless, Cellular, Facility industry desired
• Ability to work as team member
• Experience with MS Office Tools (Teams, PowerPoint, Word, Excel, etc.) and some NetSuite/QuickBooks/SalesForce/other CRM software
• Proven customer relationship skills
• Demonstrated interpersonal and communication skills
• Demonstrated organizational and time management skills
• High level of attention to detail
• Demonstrated ability to work unsupervised and mange time and multiple projects effectively

Environmental/Physical Demands:

• Requires use of a computer and must be capable of lifting within regulatory limits

Job Type: Full-time
Job Location: Remote (USA), or Naples, FL area
Education Level: High School Diploma (or equivalent) + related experience
Travel: Minimal (5% or less, not a part of regular responsibilities)

Compensation Package

• Competitive, commensurate with experience
• Health benefits
• HSA w/ company matching
• 401k w/ company matching
• PTO w/ rollover

All of your information will be kept confidential according to EEO guidelines.