IT Support Engineer - Tier 1

  • N Sierra St, Reno, NV, USA
  • Full-time

Company Description

Our client is seeking an IT Support Engineer I  to be a critical part of their team. The ideal candidate is a self-starting and flexible individual, willing to be both hands-on, innovative, and interested in advancing a career within a growing company.  1-2 years proven work experience as an IT technician.  Degree in Computer Science and/or Certifications in CompTIA A+ or MS Cert IT Professional preferred.  This is a junior level role, 1-2 years experience.

Job Description

The IT Support Engineer I is responsible for onsite service and support needs for corporate clients. This relates to all technology, to include workstations, servers, printers, networks, and vendor specific hardware and software. Must have strong technical aptitude, be extremely responsive to client needs, and work well in a team. Most of all, must bring a genuine enthusiasm for what technology can do for people.

Essential Duties and Responsibilities:

  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
  • Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality
  • Install and configure appropriate software and functions according to specifications
  • Maintain local networks in ways that optimize performance
  • Ensure security and privacy of networks and computer systems
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Identify computer or network equipment shortages and place orders when applicable


Knowledge, Skills, and/or Abilities Required:

  • Degree in computer science OR 1-2+ years of relevant job experience
  • Proven work experience as an IT technician
  • Knowledge of networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls and wireless.
  • Knowledge of and experience with Active Directory and MS Exchange a must have
  • Interpersonal skills: communication skills, active listening, professional demeanor
  • Technical diagnosis skills
  • Ability to multi‐task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Good knowledge of Internet security and data privacy principles
  • Self‐motivated with the ability to work in a fast-moving environment
  • The willingness to generate and maintain clear technical documentation and records
  • Self-Starter with confidence to proactively take on challenges and responsibilities without waiting to be told
  • The capacity to learn existing and emerging technologies
  • The ability to provide technical support and problem resolution for unfamiliar software and hardware
  • A reliable vehicle to use to travel locally to client sites as needed
  • Professional appearance and behavior (appropriate dress, punctuality, tactfulness, etc.)
  • The ability to lift 50+ pounds
  • Familiarity with ticketing systems or professional service automation tools

Preferred experience

  • Certifications will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

Additional Information

If you feel you have the necessary qualifications please forward your resume and state what you would require on a salary basis.