We are REI Network, L.P., a growing SaaS company in Houston, Texas dedicated to supporting real estate investors. Our mission is to help our customers change their lives by providing them the information, tools, and services they need to become successful real estate investors. Among our products, we offer affordable real estate investing leads, training, and tools to investors around the country. Established in 2005, we were recently included in the Inc. 5000 list of America's fastest-growing private businesses and chosen as a Best Place to Work in Houston three years in a row.

Are you passionate about seeing people achieve their goals and jump at the opportunity to help them? Do you thrive in an environment that rewards creative problem solving and accountability?

If you answered a resounding YES, then we may be meant for each other…

We are looking to find the right person to join our incredible customer support team (yes, we're really proud of our people!) If you have a passion for customer support and enjoy helping others, you should consider this opportunity.

We are searching for a skilled, smart, and resourceful professional who will be essential in helping us to support our growing customer base.

As part of your ongoing tasks, you will:

• Interact with our customers via phone (inbound/outbound), email and live chat to answer questions about services, membership, and technical support
• Become an expert in the services we offer and provide assistance to members who are interested in learning more about our products
• Review and approve user-generated web content, such as property listings
• Call and verify information submitted by customers
• Conduct phone calls to screen and approve new clients

To succeed in this position, you must:

• Possess excellent written and verbal English skills
• Be a capable writer who is able to craft clear and concise emails and letters to customers and vendors
• Have fast and dependable internet connection and top-notch equipment (computer/laptop, headset, and webcam)
• Have a dedicated workspace at home that is quiet and conducive to work on the phone
• Ability to work during US business hours (nighttime in the Philippines)
• Be organized and a stickler for details
• Come to work with a positive attitude and ready to learn
• Be able to follow established operating procedures, while also problem-solving and think independently

Bonus:

• Current or previous experience in BPO/Call Center environment
• Industry knowledge of US-real estate 

At REI, our goal is to maintain a stress-free but highly productive and collaborative environment. Our team members love what they do and work together to achieve the company’s lofty goals.

Training for this position will be provided as part of onboarding. The right candidate should be available 16–22 weekly hours during regular US business hours.

We offer competitive hourly pay based on the candidate's experience and credentials.

How to Apply:

If we described you to a T, we’d love to hear from you! To be considered, please include the following:

• Submit your updated resume by clicking the green "I'm Interested" button below
• Submit a cover letter listing your qualifications, goals, and availability
• In your cover letter, please name a brand or company that offers incredible customer service and tell us what about them wows you
• For priority consideration, please include a voice clip introducing yourself and telling us why we should hire you for this job (can be recorded at vocaroo.com)

To be considered for this role, please apply by 03/15/2022.

For more information about us and our team, visit www.reinetworklp.com.