Customer Success Specialist
- 1210 W Clay St, Houston, TX 77019, USA
Are you passionate about helping people achieve their goals?
Are you an avid ambassador for people who march to the beat of their own drum and choose to take the road less traveled?
Is empathy your default reaction to hearing someone else's problem? Do you jump at the opportunity to help them?
Are you a creative problem solver who takes an analytical approach to your work?
If you answered a resounding YES to each of these questions, then we may be meant for each other…
We are REI Network, L.P., a growing web-based service company in Houston, TX dedicated to supporting real estate investors. Our mission is to help our customers change their lives by providing them the information, tools, and services they need to become successful real estate investors. Among our products, we provide affordable real estate investing leads, training, and tools to investors around the country. Established in 2005, we were recently included in the Inc 5000 list of America's fastest growing private businesses for the third consecutive year and chosen as a Best Place to Work in Houston by HBJ.
Did we mention we’re growing? We are looking for our next teammate to join the best team in all of Houston (yes, we’re really proud of our people!) If you have a passion for customer support and enjoy helping others, you should consider joining our team. We are searching for a skilled, smart, and resourceful professional who will be essential in helping us to support our growing customer base.
As part of your ongoing tasks, you will:
Interact with our customers via phone (inbound/outbound) and email to answer questions about services, membership, and technical support
Become an expert in the services we offer and provide assistance to members who are interested in learning more about our products
Review and approve user-generated web content, such as property listings
Call and verify information submitted by customers
Conduct phone calls to screen and approve new members
This is a part-time, contract position. Your work week will be Saturday-Wednesday mornings with Thursday-Friday off, totaling 20-25 hrs/week. This is an in-office/work-from-home hybrid position.
To succeed in this position, you must:
Possess excellent written and verbal communication skills
Be a capable writer who is able to craft clear and concise emails to customers
Be organized and a stickler for details
Come to work with a positive attitude and ready to learn
Be able to follow directions, but also problem-solve and think independently
At REI Network, we offer a cohesive team of individuals who love what they do and who work very well together. Our goal is to maintain a stress-free but highly productive environment, and most of our team members have the autonomy to execute their projects with minimal supervision. Our office is located in Montrose and offers a relaxed atmosphere that is convenient and conducive to work. We are firm believers in professional development, and strive to continually train our staff. For that reason, you will frequently add new skills to your professional portfolio.
A relaxed office with free snacks and beverages
A fulfilling, dynamic environment
Opportunities for professional development and career growth
The chance to be part of a rapidly growing company with a unique business model
The opportunity to help our customers achieve their dreams and improve their lives
How to Apply
If we described you to a T, we’d love to hear from you! To be considered, you must:
Submit your updated resume by clicking the green "I'm Interested" button below
Submit a cover letter listing your qualifications, goals, and availability
On your cover letter, please recall a time when a company gave you great customer service and tell us why it left an impression
For more information about us and what we do, visit www.reinetworklp.com.