Business Support Officer

  • Full-time

Company Description

At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

Job Description

Job Purpose: To perform comprehensive client on-boarding due diligence, including KYC checks, BVR reviews, and bank statement assessments, ensuring compliance and risk mitigation.

What you'll do

 

KYC File Assessment

  • Review and process RBL on-boarding files to ensure accuracy and compliance.

  • Conduct comprehensive KYC reviews to validate client eligibility and acceptability for on-boarding.

  • Analyze risk scores to identify clients in medium/high-risk categories and ensure appropriate approvals are obtained.

  • Clear flagged UIDs and AML alerts during file screening, ensuring thorough false positive investigations.

  • Perform customer due diligence through system checks, including OPS reviews and compliance standards adherence.

  • Coordinate feedback and approvals with internal units for seamless KYC remediation and client on-boarding processes.

Fraud Prevention

  • Identify and mitigate risks of documentation fraud and misrepresentation during customer on-boarding and credit initiation processes.

  • Provide timely information for internal risk and process audits as required.

RBL File Assessment

  • Validate the line of business for new clients and establish acceptability under RBL processes.

  • Conduct system checks to maintain customer due diligence standards.

  • Ensure compliance with RAKBANK, Central Bank, and audit regulations.

  • Drive process efficiency by adhering to strict turnaround times.

Preparation of In-House Reports/MIS

  • Develop performance trackers and monthly reports for BBG staff to monitor progress.

  • Generate scorecards to assess productivity, behavior, and cross-sell achievements for RM/RO teams.

  • Participate in inventory monitoring activities and provide ongoing MIS assistance as needed.

Service Delivery and Turnaround Times (TAT)

  • Ensure adherence to TAT benchmarks, driving continuous improvement through internal customer feedback and process enhancements.

What We’re Looking For:

  • Proven experience in KYC reviews, fraud prevention, and risk assessment in the banking sector.

  • Strong analytical skills and attention to detail.

  • Exceptional organizational and communication abilities for cross-functional collaboration.

  • Comprehensive understanding of banking compliance standards, systems, and processes.

  • Ability to manage multiple priorities effectively and meet tight deadlines.

Why Join Us?

  • Opportunity to work in a dynamic and collaborative environment.

  • Be part of a team that values innovation and continuous improvement.

  • Gain exposure to critical banking processes and develop your professional expertise

Qualifications

Bachelors in Business Administration – University Degree

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