Field Service Engineer

  • Newtown, PA 18940, USA
  • Full-time

Company Description

Building on 30 years of experience in transfusion diagnostics, Quotient is a commercial stage diagnostics company committed to delivering solutions that reshape the way diagnostics is practiced.  Quotient has two key product portfolios, Alba by Quotient and MosaiQTM by Quotient. The Alba by Quotient product range is comprised of high-quality reagents used to keep laboratories around the world running efficiently. They are sold directly to laboratories or through our OEM partners. MosaiQ™ by Quotient is our proprietary multiplex microarray technology, offering the world’s first fully automated, consolidated testing platform, allowing for multiple tests across different modalities. MosaiQ™ is designed to be a game-changing solution, which we believe will increase efficiencies, improve clinical practice, deliver significant workflow improvements and operational cost savings to laboratories around the world. Quotient’s operations are based in Eysins/Switzerland, Edinburgh/Scotland and Newtown/Pennsylvania.

Job Description

Quotient is recruiting for a Field Service Engineer to join the Commercial team based in North America. The role is a full-time position working flexible hours. The Field Service Engineer is highly skilled on the MosaiQ™ system and conducts MosaiQ™ system field service activity, site surveys, on site commissioning, operational qualification and customer training. They will conduct their role with the goal of achieving and maintaining highest customer satisfaction. The incumbent is also expected to support third party Field Service Engineers in their MosaiQ customer support activity.

The main responsibilities will include:

  • Resolve 1st & 2nd Level customer questions/problems involving the Quotient MosaiQ™ solutions.

  • Manage Return Material Authorization processes with customer and partners.

  • Assist third party field service engineers with troubleshooting problems in high pressure situations.

  • Troubleshoots performance issues to determine root cause and possible solutions.

  • Works together with PMS to document authority communication such as description of Field Safety Corrective Action (Initial, Follow-up or Final Report) or Incident Report.

 

Qualifications

  • Bachelor’s Degree in Medical Technology, Clinical Laboratory Sciences or equivalent.

  • Significant work experience as a Sr. Service Engineer or Sr. Technical Support Engineer in IVD.

  • Experience with and/or certified in regulatory environments GMP and ISO 13485.

  • Knowledge of IT, networking, TCP/IP security and proficiency with Microsoft Office Suite.

  • Fluent in English, any other European language is an asset.

  • Valid driver’s license and passport.

Additional Information

  • Competitive salary upon offer.

  • Quotient offers a comprehensive benefits package including medical, dental, disability and life insurances. 

  • US Field based position that requires up to 80% travel in U.S. and Canada and occasionally Europe.

  • Remote working available.

  • This position requires on-call duties up to one weekend per month.

  • Closing date: 15 August 2020