Quick Jewelry Repairs is a jewelry technology company located in the Flat Iron District of NYC. Our mission is to make the jewelry & watch repair process convenient and easy for everyone. We are looking for individuals who want to build a company, a culture and solve complex challenges. The QJR team members have strong work ethics, believe in what QJR is building, and are willing to play whatever role is necessary to achieve the company’s goals. We are backed by our parent company, a leader in the jewelry industry for over 30 years.

Job Purpose

Owns the performance and improvement between client accounts and our internal company operations. This high-growth role will be the main point of contact for our partner accounts in North America.

What you will be doing

• Operating as the main point of contact to an assigned portfolio of existing customers ensuring overall client success and satisfaction.
• Working closely with the QJR Operations, Marketing and Production teams to efficiently manage the day to day operations of the business.
• Working to acquire additional revenue streams from assigned clients.
• Visit NYC customer locations on a daily basis
• Manage inbound/outbound shipments of customer accounts
• Conduct thorough quality control inspections of jewelry
• Data management

Required Skills and Experience

• Very strong verbal and written communication and collaboration skills
• Excellent telephone and email etiquette
• Excellent listening, negotiation, and presentation abilities
• Minimum experience of 1 year in account management, project management
• Comfortable with a start-up environment, fast-moving projects, and can manage multiple accounts at the same time
• Excellent communication skills, you can easily explain the benefits of our service and feel comfortable traveling to the customer locations across NYC
• Comfortable with new technology and familiar with productivity tools like gmail, excel, word, ppt etc.
• 1-2 jewelry industry experience preferred
• Passionate about jewelry
• Bachelor's degree preferred

Perks

• Competitive salary
• Comprehensive benefits package
• Generous vacation time
• Awesome team - work hard play hard startup environment