SUMMARY: The Assistant Director of Admissions Communication plans, develops, executes, and evaluates communication and marketing strategies for prospective-student recruitment to Queens University of Charlotte. This position reports to the Associate Director of Admissions in support of strategic enrollment initiatives as part of the admissions operations team. This position is charged with ensuring Queens is fully leveraging its customer relations management (CRM) systems’ (Technolutions, Slate) communication and marketing capabilities, especially as new features are offered, staying current with industry best practices, emerging technologies, and admissions trends. This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay for hours worked above 40 in a single work week.

Essential Duties and Responsibilities include:
•    Conceptualize, plan, create, test, and deliver highly personalized email campaigns to prospects, inquiries, and applicants.
•    Leveraging CRMs ever-evolving technology to create cutting-edge, personal communication that will engage students. 
•    Ensure updates of annual print and electronic letters, email templates. 
•    Build and oversee delivery of application deadline and event related communication.
•    Measure effectiveness of communication plan and propose changes.
•    Oversee delivery of print and electronic communication.
•    Partner with admissions leadership to source and communicate to student prospects. 
•    Build and deliver reports to measure effectiveness of communication for admissions team and campus-partners. 
•    Update and maintain Queens’ profiles on admissions third-party sites.
•    Support graduate admissions recruitment efforts by developing, executing, analyzing, and supporting communication to the University’s on-ground and on-line graduate programs.
•    Collaborate with marketing team to capture the most compelling student stories, images, and campus events to create brand-consistent and engaging communication. 
•    Ensure Queens is fully leveraging Slate’s communication and marketing capabilities, especially as new features are offered, staying current with industry best practices, emerging technologies, and admissions trends. 
•    Reading, evaluating and making first level recommendations on undergraduate applicants to consider for admission based on current university priorities.

Non-Essential Duties
•    Other duties and special projects may be assigned to meet department and university needs.

Experience, Knowledge and Skills Required:
•    Three or more years of experience in college admissions, marketing, or a related field.
•    Superior written and verbal communication skills.
•    Previous experience in customized mass email delivery software. 
•    Experience with CRM database system and demonstrated ability to leverage technology. 
•    Proficient in Adobe Creative Suite, HTML, CSS and Web CMS.
•    Demonstrated commitment to data-driven decision-making, including effective analytical skills and proven results in achieving objectives and goals. 
•    Strong team orientation and effective interpersonal skills. 
•    Experience with holistic application review is beneficial, but not required. 
•    High level of initiative and the ability work independently. Ideal candidates will demonstrate history of taking ownership while going beyond assigned tasks to deliver excellent results.
•    Strong follow-up and follow-through skills with proven ability to deliver projects on time.
•    Solid knowledge of the project management lifecycle, including experience leading all phases (initiation, planning, execution, closure, evaluation)
•    Bachelor’s degree (or equivalent combination of education and experience) in related field. Advanced degree preferred.

Physical Requirements (with or without reasonable accommodation)
•    Visual Abilities: Read reports, create presentations and use a computer system – 75-100% of the time
•    Hearing: Hear well enough to communicate with co-workers, vendors and students – 75-100% of the time.
•    Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems – 75-100% of the time
•    Mobility: Open files and operate office machines; move between departments and attend meetings across campus – 75-100% of the time
•    Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly – 75-100% of the time
•    Lifting, Pulling, Pushing: Exert up to 30 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects – 50-74% of the time.
•    Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions – 75-100% of the time.

Work Conditions
•    Work in office environment, involving contact with faculty, staff, students, service providers and vendors.
•    Work has deadlines, multiple interruptions, high volume and may be stressful at times.

Disclaimer:
The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended to describe the general nature of this position. 
 

Must provide a cover letter and salary requirement to be considered for this position.

The position will be removed from the website once an offer is extended and accepted, or when a sufficient candidate pool is identified. Only candidates who best match requirements of job will be contacted. Due to limited staff resources, phone calls cannot be accepted or returned.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, defined contribution (matching) and supplemental 403(b) retirement plans, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

About Queens
Queens University of Charlotte is a private, co-educational, Presbyterian-affiliated comprehensive university located in the heart of Myers Park in Charlotte, NC, and is consistently ranked in the top tier of Southern Regional Masters Universities. The university has over 2,200 undergraduate and graduate students in programs offered six colleges/schools. Additional information about may be found at http://www.queens.edu.
 

Queens values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply. 
 

Queens University of Charlotte is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, child birth and conditions related to pregnancy or child birth), gender orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other university-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources at 704.337.2297.

If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.