Summary: The Admissions Data Administrator is responsible for implementing and maintaining admission office policies and procedures involving electronic information and automation systems. This position is responsible for the data entry process for prospective students; processing new inquiries, applications, and supplemental application materials; population specific reporting; and developing and supporting new and existing Client Relation Management (CRM) database functionality. This position is not exempt from provisions of the Fair Labor Standards Act (FLSA) and therefore is eligible to earn overtime pay for hours worked over 40 each week.

Essential Duties and Responsibilities include the following: 
•    Manage day-to-day operations within the CRM and ensure data integrity for graduate and nursing admissions.
•    Import and process student inquires, applications, and supplemental materials for prospective students as they move through the admissions cycle. 
•    Work with Associate Director of Admissions and Admissions staff to build new functionality in CRM to support strategic vision. 
•    Lead ideation, creation, testing, implementation, and training for new functionality in CRM supporting graduate admissions operations.
•    Gather and disseminate data reports to campus partners on weekly and yearly basis. 
•    Manage and disseminate automated communication campaigns for target audiences within CRM. 
•    Manage print materials and mail campaigns for target audiences with outside vendors. 
•    Train and provide on-going support admissions staff on CRM functionality. 
•    Train and supervise student and temporary workers, as needed.
•    Conduct data queries in CRM. 
•    Provide a high level of customer service at all times. 

    Secondary Functions:
•    Provide support for and cross-train with other members of Operations team.  
•    Collaborate with other campus partners such as the Office of the Registrar, Student Financial Services, Institutional Effectiveness, and Information Technology Services.

Experience, Knowledge and Skills Required
•    1-3 years of relevant work experience in a similar setting. 
•    A background in Admissions, operations, research, data management/analytics, or project management is desirable.
•    Strong Microsoft Office software skills (Outlook, Word, Excel, et al); familiarity with admissions CRM databases, particularly Slate, strongly desired
•    Excellent verbal and written communication skills
•    Keen attention to detail, ability to establish priorities and meet deadlines; strong follow-up and follow-through to completion skills necessary.
•    Solid problem-solving skills and the ability to analyze components and arrive at a logical course of action while knowing when to ask for assistance or direction
•    Ability to effectively prioritize multiple competing tasks and demands
•    High level of energy and initiative, and willing and able to work with minimal supervision while contributing positively to a cooperative, high-functioning team.
•    Demonstrated ability to maintain strict confidentiality of privileged information and perform duties that require tact, independent judgment, diplomacy, and discretion.
•    Motivated learner with ability to quickly embrace new technologies and proactively apply them 
•    Bachelor’s degree or equivalent combination of education and experience
Physical Requirements (with or without reasonable accommodation)
•    Visual Abilities: Read reports, create presentations and use a computer system – 75‐100% of the time
•    Hearing: Hear well enough to communicate with co‐workers, vendors and students – 75‐100% of the time.
•    Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems – 75‐100% of the time.
•    Mobility: Open files and operate office machines; move between departments and attend meetings across campus – 75‐100% of the time.
•    Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly – 75‐100% of the time.
•    Lifting, Pulling, Pushing: Exert up to 30 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects – 50‐74% of the time.
•    Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions – 75‐100% of the time.
Work Conditions
•    Work in office environment, involving contact with faculty, staff, students, prospective students and their parents and vendors.
•    Work has deadlines, multiple interruptions, high volume and may be stressful at times.

Queens is a private, co‐ed, Presbyterian‐affiliated University with 2,500 undergraduate and graduate students. It operates the College of Arts and Sciences, the McColl School of Business, the Wayland H. Cato Jr. School of Education, the James L. Knight School of Communication, and the Andrew Blair College of Health, and the Presbyterian School of Nursing.

Queens offers medical, dental and vision insurance, domestic partner benefits, defined contribution retirement plan and supplemental retirement plan, vacation and paid holidays, tuition remission, Queens‐paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long‐term disability leave, paid Parental Leave and FMLA leave upon eligibility, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free fitness center access.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, child birth and conditions related to pregnancy or child birth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other university-administered programs.

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