Summary: Full-time administrative position responsible for delivering a high level of service to students, their families and the University community pertaining to student financial services. 

This position is not exempt from provisions of the Fair Labor Standards Act (FLSA) and is eligible to earn overtime pay for hours worked above 40 in a single work week.

Essential Duties and Responsibilities include:
•    Serve as executive assistant to the Associate Vice President
•    Welcome and direct visitors warmly and accurately
•    Serve as work-study and student employment coordinator for the federal work study program
•    Manage SFS work study students and their scheduling
•    Provide general office management assistance
•    Run daily letter production and manage forms
•    Answer main telephone line and general email box in a prompt, professional and confident manner
•    Provide information regarding financial aid and student accounts
•    Accurately receipt student payments
•    Accurately enter data in software system
•    Provide proactive administrative support to SFS Office
•    Proofread and edit communications to ensure clarity and grammatical correctness
•    Provide calendar and logistical support for Directors
•    Maintain an exceptional level of confidentiality following FERPA guidelines

Non-Essential Duties:
•    Serve as a building captain for Jernigan Hall
•    Serve as a backup student financial services counselor
•    Complete special projects and additional duties as assigned to enhance the level of service and commitment to students, their families and the University

Experience, Knowledge and Skills Required:
•    Proven customer service skills and enthusiasm for providing exceptional service to diverse populations including undergraduate and graduate students, parents, staff, faculty and other constituencies
•    Proven success working in a team environment and independently
•    Exceptional attention to detail and aptitude for ensuring accuracy when working with numbers
•    Excellent interpersonal, communication, organization and analytical skills.
•    Proven ability to follow-up and follow-through to completion
•    Talent for prioritizing competing tasks in a fast-paced environment while maintaining accuracy and timeliness on detailed operations
•    Ability to appropriately express empathy to the financial concerns and stress of students and their families
•    Self-motivated to get the job done right, on time and with available resources
•    Technically competent and proficient in Microsoft Office products and Adobe
•    Experience in a higher education environment is a plus, as is prior experience with FERPA
•    Bachelor degree required or equivalent combination of education and experience

Physical Requirements (with or without reasonable accommodation)
•    Visual Abilities: Read reports, create presentations and use a computer system.
•    Hearing: Hear well enough to communicate with co-workers, vendors, and students.
•    Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems.
•    Mobility: Open files and operate office machines; move between departments and attend meetings across campus.
•    Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly.
•    Lifting, Pulling, Pushing: Exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Work Conditions
    Work in office environment, involving contact with faculty, staff, students, service providers and vendors.
    Work has deadlines, multiple interruptions, high volume and may be stressful at times.

Disclaimer:
The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended to describe the general nature of this position.

The position will be removed from the website once an offer is extended and accepted, or when a sufficient candidate pool is identified. Only candidates who best match requirements of job will be contacted. Due to limited staff resources, phone calls cannot be accepted or returned.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, defined contribution (matching) and supplemental 403(b) retirement plans, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

About Queens

Queens University of Charlotte is a private, co-educational, Presbyterian-affiliated comprehensive university located in the heart of Myers Park in Charlotte, NC, and is consistently ranked in the top tier of Southern Regional Masters Universities. The university has over 2,500 undergraduate and graduate students in programs offered six colleges/schools. Additional information about may be found at www.queens.edu.

Queens values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, child birth and conditions related to pregnancy or child birth), gender orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other university-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources at 704.337.2297.