Summary: The operations coordinator will serve as the main point of contact for graduate programs of the university responsible for using SLATE to recruit and admit students according to institutional policies and procedures. This benefits-eligible position scheduled to work 30 hours/week.

This position is not exempt from provisions of the Fair Labor Standards Act (FLSA) and is eligible to earn overtime pay for hours worked above 40 in a single work week.

Essential Duties and Responsibilities include:
•    Manage the day-to-day operations within the CRM and ensure data integrity and reliability.
•    Provide on-going support and troubleshooting to Admissions staff on CRM functionality.
•    Process applications, document imaging, application management and communication plans.
•    Process decisions and subsequent communication.
•    Assist in development, management, and creation of automated communication campaigns for various target audiences within CRM.
•    Implement, develop and maintain templates for imports of all prospects, inquiry and applicant data.
•    Provide documentation and best practice standards for end users.
•    Conduct accurate data queries in CRM.
•    Develop and provide regular reporting on various admission cycles and processes.

Experience, Knowledge and Skills Required:
•    Relevant work experience performing similar duties
•    Experience with data migration; knowledge of the SLATE platform a definite plus
•    Detailed and organized in processes with ability to communicate concepts and ideas thoroughly
•    Strong proficiency with Windows-based applications (Word, Excel, Microsoft Office);
•    General understanding of process mapping and business flows to guide and shape new methodologies
•    Superior customer service practices with the ability to positively represent the university at all times
•    Demonstrated organization and follow-up and follow-through skills to ensure completion of goals and objectives
•    Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands
•    Ability to quickly learn and apply new knowledge and skills
•    Proven exceptional attention to detail and ability to consistently produce error-free results
•    Excellent written and verbal communication skills and track record of proactive communication
•    Proven ability to identify, define, analyze, and resolve moderately complex problems
•    Exceptional follow-up and follow-through skills as well as ability to plan, organize and control moderately complex projects through to completion
•    Ability to handle and maintain confidential information; familiarity with FERPA desired
•    Bachelor’s degree or equivalent combination of education and experience; Business Administration, Computer Science or relevant discipline preferred

Physical Requirements (with or without reasonable accommodation)
•    Visual Abilities: Read reports, create presentations and use a computer system.
•    Hearing: Hear well enough to communicate with co-workers, vendors, and students.
•    Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems.
•    Mobility: Open files and operate office machines; move between departments and attend meetings across campus.
•    Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly.
•    Lifting, Pulling, Pushing: Exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Work Conditions
    Work in office environment, involving contact with faculty, staff, students, service providers and vendors.
    Work has deadlines, multiple interruptions, high volume and may be stressful at times.

Disclaimer:
The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended to describe the general nature of this position.

The position will be removed from the website once an offer is extended and accepted, or when a sufficient candidate pool is identified. Only candidates who best match requirements of job will be contacted. Due to limited staff resources, phone calls cannot be accepted or returned.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, defined contribution (matching) and supplemental 403(b) retirement plans, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

About Queens

Queens University of Charlotte is a private, co-educational, Presbyterian-affiliated comprehensive university located in the heart of Myers Park in Charlotte, NC, and is consistently ranked in the top tier of Southern Regional Masters Universities. The university has over 2,500 undergraduate and graduate students in programs offered six colleges/schools. Additional information about may be found at www.queens.edu.

Queens values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, child birth and conditions related to pregnancy or child birth), gender orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other university-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources at 704.337.2297.