Summary: The Academic Records Specialist is a full-time position responsible for administering the operations of the student records function including student records management, student registration, transcript processing, and certifications of enrollment and degrees in addition to providing exceptional customer service in person, over the phone or via email.

This position is not exempt from provisions of the Fair Labor Standards Act (FLSA) and is eligible to earn overtime pay for hours worked above 40 in a single work week.

Essential Duties and Responsibilities
• Interact on a regular basis with current students, former students and faculty providing exceptional customer services by answering questions and providing academic policy information
• Manage the processing of student and alumni transcript requests and enrollment/degree verification requests.
• Process manual registration (i.e., add/drops, pass/fail selections, etc.).
• Process student status changes (i.e., readmission of students, withdrawals, leave of absences, study abroad, disciplinary updates, University/major suspensions, academic standing, etc.).
• Responsible for the filing system and physical record keeping.
• Responsible for the manual entry of biographical-demographic updates including address changes, legal name changes, etc.
• Review grades and coordinate with faculty to determine last dates of attendance for students who have never attended or stopped attending.
• Work collaboratively with a variety of staff and business units across the University, including Admissions, Student Financial Services, Institutional Research, Information Services, and academic units.
• Serve as the point of contact with the Greater Charlotte Consortium universities and students who wish to register at Queens.

Secondary Functions:
• Assist office team members in the completion of a variety of tasks during periods of heavy workload, busy times (i.e. Registration, Commencement, etc.).
• Ensure a work environment that promotes mutual collaboration and continuous learning and development of all members.
• Maintain compliance with FERPA, federal and North Carolina regulations and university policies. Oversees the office’s record retention schedule and process.
• Assist with transfer credit entry as necessary.
• Assist the department in documenting procedures.
• Maintain inventory of forms and office supplies; order as needed.

Nonessential Duties:
• Other duties as necessary to meet Registrar’s and University needs.

Experience, Knowledge and Skills Required
• Experience working in an office environment, higher education setting preferred
• Demonstrated proficiency in MS Office applications
• Ability to safeguard sensitive and confidential information; knowledge of FERPA regulations helpful
• High level of energy, eager to welcome faculty and students warmly to the Registrar's Office
• Excellent organizational and time management skills
• Attention to detail and accuracy is essential, as the ability to find and correct own errors if made
• Ability to establish priorities and meet deadlines; strong follow-up and follow-through to completion skills necessary
• Excellent interpersonal and customer service skills and experience interacting with multiple constituencies (faculty, staff, students, public)
• Strong written and verbal communication skills
• Ability to multitask in a fast-paced environment, appropriately prioritize projects, and meet given deadlines.
• Ability to work independently and as a member of a team
• Strong reasoning skills and the ability to define problems, collect data, establish facts and draw valid conclusions to resolve problems
• Proven ability in taking initiative and working well under pressure. Confident about knowing when to handle a high-pressure situation and when to escalate
• A positive team player with a “can do” attitude demonstrated through a willingness and desire to go above and beyond to ensure great results
• Proactive approach to project updates and a proven ability to keep supervisor appropriately informed, particularly as problems are encountered
• High school diploma required; some college course work preferred

Physical Requirements (with or without reasonable accommodation)
• Visual Abilities: Read reports, create presentations and use a computer system – 75-100% of the time
• Hearing: Hear well enough to communicate with co-workers, vendors and students – 75-100% of the time.
• Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems – 75-100% of the time
• Mobility: Open files and operate office machines; move between departments and attend meetings across campus – 75-100% of the time
• Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly – 75-100% of the time
• Lifting, Pulling, Pushing: Exert up to 30 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects – 50-74% of the time.
• Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions – 75-100% of the time.

Work Conditions
• Work in office environment, involving contact with faculty, staff, students, parents, service providers and vendors.
• Work has deadlines, multiple interruptions, high volume and may be stressful at times.

The position will be removed from the website once an offer is extended and accepted, or when a sufficient candidate pool is identified. Due to limited staff resources, phone calls cannot be accepted or returned.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, defined contribution (matching) and supplemental 403(b) retirement plans, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

About Queens
Queens University of Charlotte is a private, co-educational, Presbyterian-affiliated comprehensive university located in the heart of Myers Park in Charlotte, NC, and is consistently ranked in the top tier of Southern Regional Masters Universities. The university has over 2,200 undergraduate and graduate students in programs offered six colleges/schools. Additional information about may be found at http://www.queens.edu.

Queens values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply. Only candidates who best match requirements of job will be contacted. 

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, child birth and conditions related to pregnancy or child birth), gender orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other university-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources at 704.337.2297.