SUMMARY: This academic advisor position serves the post-traditional undergraduate students at Queens and reports to the Director of Academic Advising in the Center for Student Success. In addition, the Post-Traditional Academic Advisor contributes to a comprehensive plan for undergraduate advising grounded in best practices.

This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay for hours worked above 40 in a single work week.

Essential Duties and Responsibilities include:
• Assumes primary academic advising responsibility for post-traditional undergraduate students.
• Provides supplemental academic advising to undergraduate students, such as major exploration, academic requirements, campus resources and institutional policies and procedures when needed.
• Serves as the advisor to Alpha Sigma Lambda.
• Manages the scholarships for post-traditional students, such as Alpha Sigma Lambda, WINGS and Gratitude.
• Develops advising materials and presentations to support individual and group student sessions.
• Coordinates communication to at-risk students regarding academic early warning, midterm warning and academic probation and create and monitor a Student Success Plan.
• Works closely with the other members of the Center for Student Success.
• Collaborates with partners across campus to improve student retention and success for the post- traditional student population.
• Serves as a resource for faculty advisors regarding post-traditional undergraduate students.
• Assists in the creation, presentation, and evaluation of student orientations for post-traditional students including summer starts.
• Stays apprised of changing institutional policies and procedures including admissions requirements, new programs, course changes, deadlines, costs, updates in college-wide initiatives, and transfer requirements.
• Appropriately handles, tracks and stores sensitive & confidential materials according to established guidelines by understanding the institution's interpretation of FERPA rules for the release of student information to faculty, parents, students, etc.
• Stays current with trends in academic advising and professional development opportunities, such as participation in department and university activities and workshops.

Nonessential Duties include:
• Performs other duties and responsibilities to meet the needs of the University as assigned by Director of Academic Advising.

Experience, Knowledge and Skills Required
• Master's degree or equivalent combination of education and experience.
• Minimum of one to two years’ experience in academic advising in a university setting is required.
• Dedicated to supporting student development while effectively prioritizing multiple demands and follow-up with students.
• Experience and knowledge of post-traditional students required.
• Strong interpersonal skills, including the ability to establish rapport with a diverse population of students, faculty and staff.
• Must be able to work in a fast-paced environment with excellent attention to detail and the ability to quickly learn and communicate new information.
• Strong follow-up and follow-through skills to ensure student advising and related requests are completed timely.
• Excellent verbal and written communication skills.
• Ability to work independently and as a member of a team.
• Computer proficiency, particularly in MS Word, Outlook, PowerPoint, Excel. Experience with Jenzabar software preferable.

Physical Requirements (with or without reasonable accommodation)
• Visual Abilities: Read reports, create presentations and use a computer system – 75-100% of the time
• Hearing: Hear well enough to communicate with co-workers, vendors and students – 75-100% of the time.
• Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems – 75-100% of the time
• Mobility: Open files and operate office machines; move between departments and attend meetings across campus – 75-100% of the time
• Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly – 75-100% of the time
• Lifting, Pulling, Pushing: Exert up to 30 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects – 50-74% of the time.
• Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions – 75-100% of the time.

Work Conditions
• Must be willing and able to occasionally work a flexible schedule (e.g., nights and/or weekends) to meet requirements of the position.
• Work in office environment, involving contact with students and prospective students and their family, faculty, staff, parents, service providers and vendors.
• Work has deadlines, multiple interruptions, high volume and may be stressful at times.

The position will be removed from the website once an offer is extended and accepted, or when a sufficient candidate pool is identified. Due to limited staff resources, phone calls cannot be accepted or returned.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, defined contribution (matching) and supplemental 403(b) retirement plans, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

About Queens
Queens University of Charlotte is a private, co-educational, Presbyterian-affiliated comprehensive university located in the heart of Myers Park in Charlotte, NC, and is consistently ranked in the top tier of Southern Regional Masters Universities. The university has over 2,200 undergraduate and graduate students in programs offered six colleges/schools. Additional information about may be found at http://www.queens.edu.

Queens values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply. Only candidates who best match requirements of job will be contacted. 

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, child birth and conditions related to pregnancy or child birth), gender orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other university-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources at 704.337.2297.